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  1. R

    since its merger, Marriott has become an "unfriendly" company to deal with

    I recently used 180,000 points and almost $1,000 to reserve a "suite" at the Algonquin Hotel in New York City. Marriott claimed it was a category 9 hotel (its highest level). The day before we were to check in, I received an e-mail from the operations manager of the hotel advising me that...