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  1. Doctorold

    Charter Bright House/Spectrum/Waypoint Collecting From Wrong Person

    The issue with the credit agency's customer support is that they are farmed out to foreign countries whose people don't understand the financial ramifications of these scenarios. I'm not trying to disparaged them, I'm just saying they don't understand the effects of these things which gives them...
  2. Doctorold

    Charter Bright House/Spectrum/Waypoint Collecting From Wrong Person

    Oh I have a huge file with documents from this whole process. I have a worksheet with everyone I've talked to. The letter of deletion is the source from Waypoint so I am definitely guarding that
  3. Doctorold

    Charter Bright House/Spectrum/Waypoint Collecting From Wrong Person

    Pretty much. TransUnion actually removed it over the phone. Experian required me to upload proof of identification documents and an explanation of what i want. Said it would take 3-5 days to accomplish. It's been four.. Nothing. Equifax wants proof of identification plus a big letter of...
  4. Doctorold

    Charter Bright House/Spectrum/Waypoint Collecting From Wrong Person

    So the collection has been deleted from all three agencies. Issue now is a fraud alert was placed on each with an incorrect phone number for contact. Basically useless. Getting it changed or removed is almost harder than getting the collection removed.
  5. Doctorold

    Charter Bright House/Spectrum/Waypoint Collecting From Wrong Person

    Just received a written letter of deletion from the collection agency. Things are looking up ;)
  6. Doctorold

    Charter Bright House/Spectrum/Waypoint Collecting From Wrong Person

    Just got my first update. Experian removed it from my credit report. Credit score just jumped 132 points!! Looks like it's going to work.
  7. Doctorold

    Charter Bright House/Spectrum/Waypoint Collecting From Wrong Person

    So, I just got a call from Charter (Spectrum) and they have admitted that this is some sort of “common name” error and agrees that this account is not mine. He said this is rare but happens occasionally. They have sent an order to their collection agency to cancel the collection and have them...
  8. Doctorold

    Charter Bright House/Spectrum/Waypoint Collecting From Wrong Person

    I’ve written all I can at this point. Only people left to write are the FTC and the BBB. The calls now are coming to me from Charter so we’ll see what happens today.
  9. Doctorold

    Charter Bright House/Spectrum/Waypoint Collecting From Wrong Person

    Already done. Sent all three written disputes with accompanying documentation. Sent certified mail. Delivered. Trust me. I’ve covered the bases. My reason for getting on here was to find a bit of info with regard to getting past the basic customer service levels with Spectrum. They are the...
  10. Doctorold

    Charter Bright House/Spectrum/Waypoint Collecting From Wrong Person

    You would think. But what we see is there’s tons of people in “customer service” but very few have the authority to make a common sense decision and take action. I’m starting to think we might get resolution but the cost has been hours and hours on the phone and doing research (and tons of...
  11. Doctorold

    Charter Bright House/Spectrum/Waypoint Collecting From Wrong Person

    The credit agencies DON’T CARE. When I call, I end up speaking to someone in another country and occasionally we have things get lost in translation. But even when there’s no problem, all they say is “we have filed your dispute. We will investigate. Wait a month or two and we’ll see what...
  12. Doctorold

    Charter Bright House/Spectrum/Waypoint Collecting From Wrong Person

    Nothing matches except the last name. I've actually gotten some action from Charter today (they have called me several times) and they are starting to get it and think that this is a "Common name" error. I may have finally barked into the right office and am crossing my fingers to have something...
  13. Doctorold

    Charter Bright House/Spectrum/Waypoint Collecting From Wrong Person

    I not only called and filed a dispute over the phone with all three, I also sent them a formal written dispute with proof of residence for the time period in question (and the police report...yada yada). They are useless to deal with. What we are seeing with Waypoint is, they may remove a...
  14. Doctorold

    Charter Bright House/Spectrum/Waypoint Collecting From Wrong Person

    Stay tuned. I finally fumbled my way into someone's office ate the corporate office and talked to a person who took a bunch of info from me. Says I will get a call back. We'll wait and see.
  15. Doctorold

    Charter Bright House/Spectrum/Waypoint Collecting From Wrong Person

    First name and Social for account do not match. If you look up Waypoint on BBB, they are crooked. They get a B rating but the claims are nuts. They won't do squat until Charter tells them. Spectrum people are just sitting on their hands. They are polite but no one cares. My only other recourse...
  16. Doctorold

    Charter Bright House/Spectrum/Waypoint Collecting From Wrong Person

    Thanks, Neil. Unfortunately, can't get through to anyone. The phone number gets you to where you can try a company directory but none of the names on the list are in the directory. I had already sent an email to the Mayo person and have not gotten a response. If you try to get an operator for...
  17. Doctorold

    Charter Bright House/Spectrum/Waypoint Collecting From Wrong Person

    I went to get financing on a new home and received a copy of credit reports and found a 130 point drop. It seems that someone with the same last name as me (but not the first name) had service with Charter Bright House in Florida in 2014 and ran up over $800 bill and ran off with the equipment...