Recent content by Neil Maley

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  1. Neil Maley

    What to do?

    My brother got one done at CVS. It took 3 weeks to get the results.
  2. Neil Maley


    Try our company contacts: Here is how to escalate it:
  3. Neil Maley

    Bluetooth Speaker

    Why would you need the speaker if you are in the passenger seat? Can’t you simply use the speaker feature on your phone? As msmayor said, Bluetooth is for the driver so they are hands free when driving. How do you talk on your cell phone when you aren’t in the car?
  4. Neil Maley

    Venmo will NOT allow me to transfer money from my Venmo account to my checking account

    You don’t need PayPal. There are other online payment sites like Zelle. Do a Google search.
  5. Neil Maley


    Can you copy and paste please? We don’t open attachments. Please make sure there is no identifying information in what you post.
  6. Neil Maley

    Alleged hail damage - Enterprise

    You absolutely should pursue this. Not having pictures doesn’t mean you can’t pursue it just means you don’t have proof of the condition. But we’ve seen many cases won without pictures. This will tell you how to pursue it...
  7. Neil Maley

    No Refund of Deposit Royal Caribbean During Pandemic

    Why isn’t your travel agent doing this for you? We have been doing all the cancellations and FCC requests for our clients. They are getting paid for that booking, they should be handling this. They can also log into Royal Caribbean’s travel agent site and look at your reservation and see if...
  8. Neil Maley

    United Airline Refund Airline Ticket

    Well that works. Keep this in mind for the future. We have all learned what happens in a worst case scenario and it is causing all of us to re-think how to protect ourselves going forward.
  9. Neil Maley

    Venmo will NOT allow me to transfer money from my Venmo account to my checking account

    You sent a voided check with the full account number and they won’t accept it? Have you considered another online payment system other then Venmo? They are owned by PayPal. You can try our PayPal contacts: This is how to escalate...
  10. Neil Maley

    United Airline Refund Airline Ticket

    We have never had a pandemic before. But this has brought these rules- which have been rules for many years- into play. Airlines cannot possibly afford to refund anyone but who they are legally bound to refund so cannot make exceptions. Our advice to consumers through this was not to panic and...
  11. Neil Maley

    United Airline Refund Airline Ticket

    Unfortunately, we don’t advocate third party issues here - the person who is involved in the issue needs to post because you wouldn’t be able to answer detailed questions we might have. But the answer to this anyway is no, they are only due a refund if the airline canceled the flight. If you...
  12. Neil Maley

    Citi Card did not honor their advice to purchase $1486 return air tickets from Dubai when Vayama wrongly rebooked unusable tkx

    Yes you were lucky in the past. This pandemic has shown the severe lack of services these OTA’s provide. I would suggest you go back to Vayama and fight with them for a refund of the canceled return flight because that’s all you are due as a refund.
  13. Neil Maley

    Alleged hail damage - Enterprise

    You should start at the lowest email on our list and move up weekly. We can’t possibly offer contact for every regional office. This is how to write: Did you take pictures of the car at pick...
  14. Neil Maley

    United Airline Refund Airline Ticket

    It’s not a special situation. There are millions of others in the same position. DOT rules are that if the airline cancels the flights, a refund is due. If the passenger cancels- only a credit. Did the “presenter” purchase a Cancel for Any Reason Travel insurance policy? That’s the only way...
  15. Neil Maley

    I'd rather have a refund from Sun Country vs. credit

    You are only due a refund if the airline canceled the flight. If you canceled- only a credit. And they are being generous if the ticket was nonrefundable. I’m not aware or any airline that refunded if a client canceled a flight either unless they bought an expensive refundable ticket. Not...