Recent content by Michael_V

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
  1. M

    Lufthansa Lost MY Luggage - NO HELP BY AIRLINE

    Hi Neil - I appreciate your candor but I think simply put we just have different points of view on how pertinent the users' experience is. Also, I wouldn't see it as insulting but rather as an honest reporting of a glitch where you can book a connecting flight but "one should know better not...
  2. M

    Lufthansa Lost MY Luggage - NO HELP BY AIRLINE

    Thanks for the two most recent commenters. I appreciate your points of view but I 100% disagree with y'all. While valid, they seem antiquated and based in a conservative culture of "the customer can not and should not speak up."
  3. M

    Lufthansa Lost MY Luggage - NO HELP BY AIRLINE

    Thank you - I have already taken the steps suggested and am continuing along as appropriate from best I can ascertain. While I agree that there is emotion and perhaps "unnecessary" information within the email - sometimes it is that information which speaks volumes about the entirety of a...
  4. M

    Lufthansa Lost MY Luggage - NO HELP BY AIRLINE

    Hi Christina, I've tried everything... even calling the German numbers and having German-speaking friends try to assist. My boyfriend's luggage did show up about 3-4 days after we landed, but my luggage seems to have disappeared into thin air. I've tried social media to no avail and calling...
  5. M

    Lufthansa Lost MY Luggage - NO HELP BY AIRLINE

    Ahhh, could very-well be. Any ideas on what to do now?
  6. M

    Lufthansa Lost MY Luggage - NO HELP BY AIRLINE

    Hi Nancy - and thanks for the reply! It was booked with points, and it was the only routing available (there were flights earlier in the day AMS - FRA but not with points as reward ticket). They've assigned a number to follow-up but it's going nowhere... I call up and they tell me "we're still...
  7. M

    Lufthansa Lost MY Luggage - NO HELP BY AIRLINE

    Dear Forum, I have emailed and called Lufthansa so many dozens of times I cannot even recall the number. My bags have been missing for 12 days now since January 3rd and I don't know what to do. I've also used your contacts above and emailed Henry Bickel and Sharon Murphy but received no...