Recent content by lucywoodhead

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    United not honoring airmiles booking on Singapore Airlines

    RESOLVED!!! Got a call from United advising that my booking was now ticketed. I called Singapore to check they too were happy everything was now as it should be with my booking. Phew, big relief. I then got a call from a United rep who works with the VP that I’d emailed ....... so THANKYOU...
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    United not honoring airmiles booking on Singapore Airlines

    UPDATE: received an phone call from a Singapore supervisor this evening. He took me off waitlist and assigned me a seat. I received an auto email from Singapore to confirm that, then another advising of my seat number (weirdly it only lists this outbound seat and not return, so need to check...
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    United not honoring airmiles booking on Singapore Airlines

    Well this takes the biscuit! (Still waiting for any official replies/resolution) ...... But in the meantime .... I just took a call from a Singapore rep. They said they could see I had been trying to make a booking and would I like to buy a ‘commercial’ ticket instead (which I interpret to mean...
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    United not honoring airmiles booking on Singapore Airlines

    Yes - Singapore started the IAH-MAN route in October 2015 or 16. It’s the first and only direct airline from Houston to Manchester. I’ve not been able to take a trip back since it was introduced, and prior to that since birth I flew BA via London, or United via Washington or Newark, but many...
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    United not honoring airmiles booking on Singapore Airlines

    UPDATE: hubby never received follow up phone call from United as promised (and still no reply from VP of either company that I emailed last thing Wednesday I believe). I may follow up this evening and let them know the below. Hubby spent another hour or so on the phone with a supervisor from...
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    United not honoring airmiles booking on Singapore Airlines

    The system needs an overhaul! Currently it’s just sloppy. Whether or not United have any control over Singapore award seats, there is plenty they could change regarding highlighting/notifying the customer, to improve. Even highlighting the listing differently for a start. If airlines are not...
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    United not honoring airmiles booking on Singapore Airlines

    i think the main difference between the importance of an Airline industry having up to date inventory information, compared to something like a store such as Home Depot ...... Home Depot will allow me to return any other related products I may have purchased without any hassle. In this case, the...
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    United not honoring airmiles booking on Singapore Airlines

    Thanks, yes I found the article and it sounds just like what has happened to me. I emailed the VPs you list at both United and Singapore the other day. What do you think is a reasonable time to wait before placing more follow up calls/emails? (Hubby was told it could take 2-3 days for them to...
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    United not honoring airmiles booking on Singapore Airlines

    Thankyou for the kind comments. One has to hope if there aren’t consumer protection laws in place to prevent this type of situation, that they soon will be. I don’t know if this is useful or not, but I used the Chase travel website to book my return ticket with Singapore, partly using cc points...
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    United not honoring airmiles booking on Singapore Airlines

    I’ll try and remember to update if/when I get any further with this.....still no official update.... Re the legality........surely there are consumer protection laws in place that are not being met? If not, that is a shocking situation indeed! Rather than me misunderstanding the process (true...
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    United not honoring airmiles booking on Singapore Airlines

    I can’t screenshot the whole initial confirmation booking email ..... however ..... there is not a mention on that whatsoever about waiting for ticketing. After the confirmation email came through, I went on to book other parts of the journey. I do follow the points guy .... I’ll look up on his...
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    United not honoring airmiles booking on Singapore Airlines

    Travel is end June for almost 3 weeks from Houston to uk, and paid on cc. Singapore will assign seats in advance for parents and kids at no cost....apparently it’s their policy. I feel it’s illegal for a few reasons, including: -I enquired before booking and had it confirmed I was going about...
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    United not honoring airmiles booking on Singapore Airlines

    Correct. Only the booking confirmation email from United mentioned nothing at all about it requiring further confirmation, and I had taken extra care and called Singapore in advance regarding how I planned to make the bookings, to be sure it would all work out. I only know there is a problem due...
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    United not honoring airmiles booking on Singapore Airlines

    I booked a Singapore flight on United website using United miles. Received booking confirmation email, cc got charged, but no e-ticket. Needed that in order for Singapore to seat me next to my kids (booked their tickets direct with Singapore). I spoke with Singapore before making my separate...