Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
I am a travel agent, and believe me --- we are WELL aware of the issue. And AMA has had issues as well - no cruise line is exempt from the conditions. I always make it CLEAR to my clients what can be expected.
The river you are on and the week you go has a lot to do with it as well. ALL the river boats suffer at some time from the issue -- but most travellers never are warned about the potential issue - and THAT is a huge difference.
Airlines make changes to flight schedules all the time. Whether or not you LIKED the old schedule makes no difference - they are no longer flying it. Was the return (changed) a legal connection or misconnect per the airline?
Under the terms and conditions when you click on the one you want, it compares the differences, CLEARLY stating no refunds and no way to change. NO mileage, and 1 bag allowed. You failed to pay attention, but it was clearly shown.