Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
First of all, I am grateful for this platform. I believe that this is a very great idea. A stage where consumers could share to each other experiences, inequities and inconsideration to a wider spectrum of future consumers.
I am airing the inequity and inconsideration that I have experienced...
As I have mentioned above, there is not statement in any sections of the terms and conditions that this is non-refundable:
section 1 . Discusses - Usage
I have attached a screen shot of the terms and conditions of the said purchase I did not find any statement that says it is non-refundable. In fact, when I brought up the word refund to my agent, she said, “ It will take a longer time to refund the package that means it is doable.” Evaristo...
I need help in refunding a Cancun package that I had purchased last May 2018. This is my second package purchased from this company. I bought this because I have two friends who would like to visit Mexico too during the winter but they backed out. So I decided to call their customer service...