Ridiculous pandemic excuses businesses use — and what they really mean

What kind of pandemic excuses have you heard lately?

From “extraordinary” circumstances to “it’s complicated,” companies are feeding you a line when they fail to meet their basic customer service obligations. Sometimes you need a dictionary to decipher the meaning behind the words and phrases in these excuses during the pandemic. Read more “Ridiculous pandemic excuses businesses use — and what they really mean”

I have a Vantage refund problem. What’s the holdup?

Barbara Baker has tried for months to solve her Vantage refund problems. When she canceled her cruise back in January, she sought reimbursement for her vacation costs. But nobody appeared to be listening — and her money seemed to be lost at sea. Read more “I have a Vantage refund problem. What’s the holdup?”

How long does it take to get a refund during the pandemic?

Patty Eggen is upset — and she wants to know if she’s being too patient. She booked an Alaska cruise this summer and canceled it months ago. Her cruise fare refund from Norwegian arrived in early July. But her airfare refund from Alaska Airlines is still missing in action. And she’s wondering: How long does it take to get a refund during the pandemic? Read more “How long does it take to get a refund during the pandemic?”

If the host tells you to leave, shouldn’t you get a refund?

When Whitney Todd tried to check in to a Vrbo vacation rental, a property manager told her to leave. (Actually, that’s the G-rated version; the host told her to “Get the [expletive] outta here!”). But if a Vrbo host tells you to, you know, leave, then shouldn’t you get a refund? (reprint/Nov. 2019) Read more “If the host tells you to leave, shouldn’t you get a refund?”

How can I get a refund for a canceled vacation rental?

When Marilyn Harrett called off her Hawaii vacation this spring, she thought she could get a refund for a canceled vacation rental. After all, her state was locked down and so was the Aloha State. There was no way she’d be able to make it to her rental in Maui.

Oh, and one more thing: She had an email from the vacation rental company promising her a refund. Slam dunk, right?

Wrong.
Read more “How can I get a refund for a canceled vacation rental?”

My hotel is closed for renovations! Now what?

Marie Kvistero was looking forward to rest and relaxation in her hotel room that summer day in August 2017. But she wouldn’t get either. The hotel was closed for renovations — and there was no one there to help her. (Reprint) Read more “My hotel is closed for renovations! Now what?”

Help! FlightNetwork will not give me the refund it owes me

Where is Ann Melody’s refund from FlightNetwork? Her airline canceled her flight and she asked for her money back, but it’s been four months. How long is too long? Read more “Help! FlightNetwork will not give me the refund it owes me”

Why did Lyft reject my credit card?

When Howard Sorkin tries to use his preferred credit card on a Lyft ride, the company rejects it. When he switches to Uber, does the company owe him anything? Read more “Why did Lyft reject my credit card?”

Is this the most embarrassing hotel experience ever?

Elisa Boyd says she’s just endured the most embarrassing hotel experience of her life. The story begins with two friends on a relaxing desert getaway. But it ends with a mortifying accusation by W Hotel employees and a giant post-stay credit card charge.

Now Boyd wants to know if the Elliott Advocacy team can clear her name and get her money returned. Can we do it? (This article was originally published in Sept 2019) Read more “Is this the most embarrassing hotel experience ever?”