If the host tells you to leave, shouldn’t you get a refund?

When Whitney Todd tried to check in to a Vrbo vacation rental, a property manager told her to leave. (Actually, that’s the G-rated version; the host told her to “Get the [expletive] outta here!”). But if a Vrbo host tells you to, you know, leave, then shouldn’t you get a refund? (reprint/Nov. 2019) Read more “If the host tells you to leave, shouldn’t you get a refund?”

How can I get a refund for a canceled vacation rental?

When Marilyn Harrett called off her Hawaii vacation this spring, she thought she could get a refund for a canceled vacation rental. After all, her state was locked down and so was the Aloha State. There was no way she’d be able to make it to her rental in Maui.

Oh, and one more thing: She had an email from the vacation rental company promising her a refund. Slam dunk, right?

Wrong.
Read more “How can I get a refund for a canceled vacation rental?”

My hotel is closed for renovations! Now what?

Marie Kvistero was looking forward to rest and relaxation in her hotel room that summer day in August 2017. But she wouldn’t get either. The hotel was closed for renovations — and there was no one there to help her. (Reprint) Read more “My hotel is closed for renovations! Now what?”

Help! FlightNetwork will not give me the refund it owes me

Where is Ann Melody’s refund from FlightNetwork? Her airline canceled her flight and she asked for her money back, but it’s been four months. How long is too long? Read more “Help! FlightNetwork will not give me the refund it owes me”

Why did Lyft reject my credit card?

When Howard Sorkin tries to use his preferred credit card on a Lyft ride, the company rejects it. When he switches to Uber, does the company owe him anything? Read more “Why did Lyft reject my credit card?”

Is this the most embarrassing hotel experience ever?

Elisa Boyd says she’s just endured the most embarrassing hotel experience of her life. The story begins with two friends on a relaxing desert getaway. But it ends with a mortifying accusation by W Hotel employees and a giant post-stay credit card charge.

Now Boyd wants to know if the Elliott Advocacy team can clear her name and get her money returned. Can we do it? (This article was originally published in Sept 2019) Read more “Is this the most embarrassing hotel experience ever?”

Why is Enterprise making a damage claim against me?

Sarah Baker just got surprised with a damage claim from Enterprise car rental. She says the vehicle was in perfect condition when she returned it. Enterprise seems to disagree. So what’s going on here? Read more “Why is Enterprise making a damage claim against me?”

There’s an intruder in my apartment. Do I deserve a refund?

There’s an intruder in Linda Jones’s apartment. She thinks she’s entitled to a refund from Booking.com for the inconvenience. But you will never — not in a million years — guess how this case resolves.

Her problem is about more than travel safety and corporate intransigence. It’s about the power of a single word. In this case, it’s an email address. (Reprint from Oct. 2019) Read more “There’s an intruder in my apartment. Do I deserve a refund?”

How can I get my money back from an imposter booking site?

Francis Popiel recently fell for an imposter booking site and now he wants his money back.

Although he booked the right hotel, he found it by Googling “Holiday Inn Alexandria.” Instead of taking him to the official hotel site, the search results led him to a third-party company called Guestreservations com.

And that’s where all his problems began. Read more “How can I get my money back from an imposter booking site?”