I returned my Audious hearing aids, but the company never returned my money
Michael Trimble’s hearing aid from Audious doesn’t work, so he returns it. The company won’t refund his money. What’s going on?
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Michael Trimble’s hearing aid from Audious doesn’t work, so he returns it. The company won’t refund his money. What’s going on?
Susan Lennon’s experience with Apple’s iPhone replacement and AppleCare raises questions about the policy’s effectiveness.
Sue Canavan is moving into a senior living facility. But before she does, ADT wants $2,089 from her for an early termination. Is that fair?
La-Z-Boy has delayed Claire Engkvist’s furniture by more than a year. What does she have to do to get it?
Philips recalls our readers’ CPAP machine. But delivering a new one to him may take a while. How long is too long to wait?
Julie Kuklenski returned her Stella McCartney cross-body bag to Saks. But the company won’t return her money. What’s going on?
After reporting several fraudulent charges on her Costco Citi Card, Jeanne Vaul gets a new card. But Citi won’t reverse the fake charges. What’s going on?
What happened to Vickie Taylor’s subscription to Love of Quilting and Quick and Easy Quilts? She paid for a subscription but never received the magazines.
One minute, Adam Edikauskas has tickets to a Vegas Golden Knights hockey game. The next moment, the tickets vanished from his account. Why won’t Ticketmaster refund his money?
Donette Plaisance’s GE microwave oven is cursed. Sometimes it stops mid-cycle. Sometimes it continues to run, but without any lights or heating. Can she return it?