Why is it taking Sam’s Club so long to send my refund?

How long does one consumer have to wait for her Sam’s Club refund? Anthonette Garcia has been waiting for four weeks. Isn’t that long enough? Read more “Why is it taking Sam’s Club so long to send my refund?”

Is coronavirus an excuse for this missing refund?

Frank Rabusin filed a complaint with Schneider Electric back in October. His claim was approved and the company promised him a $240 check. Now, months later, the refund is still missing and the company is giving him a coronavirus excuse.

Can we find out what’s going on here? Read more “Is coronavirus an excuse for this missing refund?”

Can you help find my missing Samsung phone and get my refund?

Sweta Shulka’s Samsung phone is missing — and so is her refund. Can the Elliott Advocacy team help? Read more “Can you help find my missing Samsung phone and get my refund?”

Can Macy’s really upgrade my card without my permission?

Macy’s upgraded Harriet Stenzel’s store-branded credit card to the new American Express card without her knowledge and against her will.  Now she wants the Elliott Advocacy team to get her old card back. Can we do it? Read more “Can Macy’s really upgrade my card without my permission?”

Can Venmo really just freeze my account like this?

Venmo just froze Joshua Hethcoat’s account — along with his $2,000.  Now he wants to know how to get his account unfrozen and regain access to his money. Can we help?

Read more “Can Venmo really just freeze my account like this?”

Congratulations, you’ve won a free $1,000 gift card – just click here to redeem it!

If you clicked on this story for your “free” gift card, you’ll definitely want to keep reading. I’ve issued plenty of warnings about “free” products and some of you, dear readers, think I’ve gone too far.

After all, aren’t some of the best things in life free?

Perhaps. (#6: Counting down the top articles of 2019) Read more “Congratulations, you’ve won a free $1,000 gift card – just click here to redeem it!”

What is going on with Delta Auto Protect?!

Like many, many other consumers who have contacted the Elliott Advocacy team, Delta Auto Protect owes Lashawn Lyles a refund. So why won’t the company just send the $1,083? Read more “What is going on with Delta Auto Protect?!”

How do I get Sealy to replace my defective mattress?

Don’t look now, but chances are your mattress is covered by a ridiculously long warranty. Or so you might think. But Vijay Khasat recently found out what Sealy meant by “20 years” when he tried to get the company to replace what he claims is a defective mattress.

It turns out 20 years is not 20 years, at least in the traditional, dictionary-definition sense. His odyssey to replace a bad mattress is a reminder for all of us to read the fine print on your warranty. (The mattress police won’t save you, but maybe my advocacy team can help.) Read more “How do I get Sealy to replace my defective mattress?”

I wanted to share a car — not these parking tickets!

When Thomas Bifano booked a Zipcar to run a few errands in Boston, he thought he would only share a car. But Zipcar added one more thing: a parking ticket earned by a previous driver. Now Bifano wants my advocacy team to help us fix his car sharing problem. Read more “I wanted to share a car — not these parking tickets!”