Are my missing JCPenney studio photos in the picture?

Troy Nicholas’ missing JCPenney studio photos of his grandchild disappeared at the start of the pandemic. He had prepaid for the images two weeks before he was supposed to pick them up. Now that the studio was closed, would he ever receive his photos? Read more “Are my missing JCPenney studio photos in the picture?”

How do I get my MacBrook Pro problem fixed (for free)?

David Narita just wants his  MacBook Pro problem fixed. But after he pays to have it repaired, Apple offers to fix it for free. Does he deserve a refund? Read more “How do I get my MacBrook Pro problem fixed (for free)?”

Optimum did not fix the problem so why do I have to pay?

An Optimum technician came to Ruth Bernstein’s house and did not fix the problem she called about — so why did she have to pay? That’s the problem to solve today. Read more “Optimum did not fix the problem so why do I have to pay?”

Will Best Buy send me a new refrigerator?

Jane Weir’s LG refrigerator doesn’t work and she wants Best Buy to give her a new one. But is that a reasonable request two years after purchasing it? Read more “Will Best Buy send me a new refrigerator?”

Can you help me finally get my watch repaired?

Dave Polini just wants his watch repaired. A national watch repair store, Watch Repairs USA, accepted it almost a year ago — and that’s the last time he saw it. Can we fix this problem? Read more “Can you help me finally get my watch repaired?”

How can I get a Groupon refund?

The Groupon deal for Miraclash seemed like the perfect solution to Sherry Tedeschi’s eyelash growth problem. But everything that followed made Tedeschi want to tear out what was left of her lashes. When she didn’t receive the product, she embarked on a difficult quest for a Groupon refund. Read more “How can I get a Groupon refund?”

Were these theater tickets just a scam?

Donna Sandfort has a feeling that she recently was hit with a scam after she bought some theater tickets. When the venue suddenly canceled her tickets, she expected a refund. But there’s a third party involved and that complicated things. Read more “Were these theater tickets just a scam?”

My new LG microwave doesn’t work and I want my money back!

Mary Biber’s new microwave doesn’t work and the refund that LG promised is missing. Now she wants the Elliott Advocacy team to track it down. Can we?
Read more “My new LG microwave doesn’t work and I want my money back!”