This family got left on the dock! Is the cruise line responsible?

Harsh fact: If you don’t bring the correct ID to board your next cruise, you’ll just be cruising back home. Unfortunately, Charishma Motwani and her family recently experienced this awful scenario firsthand. As a result of documentation confusion, they shockingly were left behind, standing on the dock as NCL’s Bliss sailed away without them.

Motwani says Norwegian Cruise Line is responsible for the mistake that caused her family to miss their much-anticipated cruise. She believes the cruise line owes her a do-over or a refund for their lost vacation.

And once you hear the facts of her tale, you just might agree. (#9: Counting down the top stories of 2019 at Elliott Advocacy) Read more “This family got left on the dock! Is the cruise line responsible?”

My luggage went missing on the way to the cruise. I want a full refund!

If your luggage goes missing on the way to your cruise, should you get a full refund? Pamela Shane thinks so. She says her pre-cruise hotel failed to deliver her suitcase to the dock in time for the ship’s departure. Now she wants $7,000 in compensation for the mistake that left her without her own clothes for the entire cruise.

But wait! There’s a twist. The hotel says it doesn’t even offer such a luggage delivery service.

Can the Elliott Advocacy team figure out what’s going on here? (*We’re counting down the top ten articles of 2019 at Elliott Advocacy. This one is #10.) Read more “My luggage went missing on the way to the cruise. I want a full refund!”

This is what happens when a cruise consultant makes you miss your cruise

What if a cruise consultant makes a mistake and you miss your cruise because of it? That’s what Linda Combs wants to know.

Her recent unpleasant experience included not just one, but three errors by her travel planner. And it ended with Combs and her husband standing on the dock as they watched their ship sail away.

So why was Combs’ refund request to Norwegian Cruise Line rejected? Read more “This is what happens when a cruise consultant makes you miss your cruise”

These cruise itinerary changes ruined my trip! I want a refund

The cruise itinerary changes on Iris Fennel’s recent Baltic Sea journey completely ruined her trip. She says Norwegian’s Breakaway sailed right past three out of five of its scheduled ports of call. Based on that ratio, Fennel has calculated NCL should give her a 60 percent cash refund.

But does the cruise line owe Fennel anything for these changes to the itinerary? Read more “These cruise itinerary changes ruined my trip! I want a refund”

Can you get a refund if you hate your shore excursion?

If you hate your shore excursion, should the cruise line refund the money you spent on it? Joseph Campo believes so. After Princess Cruises refused a refund request for his disappointing salmon-fishing excursion in Alaska, he disputed the $520 charge. And when his credit card company told him that he won the chargeback, Campo assumed that settled the matter.

It didn’t. Not even close. Read more “Can you get a refund if you hate your shore excursion?”

Can you cruise with just a passport card? Yes, but…

Daniel Sellers decided to surprise his wife with a Princess cruise to the Caribbean. After he confirmed that his spouse could cruise with just a passport card, he booked their tropical vacation.  As it turned out, he was the one in for the (unpleasant) surprise. Read more “Can you cruise with just a passport card? Yes, but…”

This is what happens when you hate your cruise and get off the ship early

Should you receive a refund if you hate your cruise so much that you get off the ship early? What if you leave the cruise before it even sets sail?

Lori Rutt and her husband maintain that if intolerable conditions push you to leave the cruise, a refund is owed. The couple recently boarded their first cruise ever. But only hours later they disembarked — never to return. Read more “This is what happens when you hate your cruise and get off the ship early”

Can you get a refund for your cruise over a dirty balcony?

If you find heavy soot on the balcony of your cabin, should you be able to leave the cruise and get a refund? Rafael Rottiers and his wife believe so. They insist the filth on the railings and floor of their cabin’s balcony aboard Costa’s neoRiviera endangered their health. So they abandoned the ship days before it ended.

Now that the couple is back home, they want a refund. But what exactly was that document the two signed before leaving the cruise? Read more “Can you get a refund for your cruise over a dirty balcony?”

I’m afraid! Can I cancel my cruise and get a refund?

What if you’re too afraid to go on your scheduled cruise? Should the cruise line provide a refund?

That’s the scenario that faces thousands of cruisers who are worried about the coronavirus. But it’s something that Carol Freburger faced last year when an overwhelming fear of a mysterious brain disorder in Cuba caused her to become too afraid to go on the cruise she had planned.  So she canceled the trip. And although the Norwegian Sky sailed as scheduled without incident, Freburger asked for a full refund for her missed cruise.

NCL turned her down, and Freburger asked the Elliott Advocacy team to try to retrieve her refund. But does a cruise line owe a passenger anything if they cancel over a health fear? Read more “I’m afraid! Can I cancel my cruise and get a refund?”