This is what happens when you don’t want to tip on your cruise

What if you don’t want to tip on your cruise? Or maybe you’re not against cruise gratuities, but prefer to give on a person by person basis. Can the cruise line force you to pay a set amount for the crew’s bonus?

That’s the question Laurie May wants answered. She says Oceania recently blindsided her by adding $320 to the cost of her 10-day European cruise. The reason? Automatically added gratuities.

Now she wants the Elliott Advocacy team to retrieve the crew bonus and put it back in her wallet. But is that something we can do? (Reprint/Sept. 2019/updated June 2020)

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This coronavirus cruise cancellation was a big $8,697 mistake!

Since the coronavirus started sinking the cruise industry, we’ve seen travelers make some pretty expensive cancellation mistakes. But Joan Kellert’s story is one of the worst. She lost nearly $9,000 when her travel agent canceled her upcoming cruise before any coronavirus cancellation waiver existed.

Now she wants her money back. But is that even a remote possibility?  Read more “This coronavirus cruise cancellation was a big $8,697 mistake!”

I got the worst view on the cruise! I want a refund

Sevil Macmot found the view from her guaranteed oceanview cabin aboard Costa Cruises’ Mediterranea stunningly terrible. She says her dream vacation was ruined when the cruise line assigned her to the cabin with the worst view. Instead of Norwegian fjords and the deep blue sea, she saw hanging lifeboats and technical equipment out her window.

Now Macmot wants to know who selected her for this disappointing cabin with the terrible view — and why.

Oh, and she wants a refund, too. But is that a reasonable request? Read more “I got the worst view on the cruise! I want a refund”

The cruise ship left without them! How did this happen?

What if your flight to catch your cruise lands on time, but the ship still leaves without you? That’s the terrible predicament that befell Marcelino and Julieta Bautista. They recently redeemed a free Norwegian Cruise Lines “Casinos at Sea” cruise through the Alaskan glaciers. But they pressed their bets too far when they flew into Anchorage on the same day as embarkation. Although their flight arrived as scheduled, something went terribly wrong and the ship left without them. Read more “The cruise ship left without them! How did this happen?”

No, a printout from Ancestry.com is not valid ID to cruise

Barbara Vannier’s adult daughter tried to check in for her international cruise with just a driver’s license and a printout from Ancestry.com. Unfortunately, she quickly found out that this is not valid ID to cruise to Canada and the ship left without her. Now Vannier wants an apology from Royal Caribbean and a full cash refund for her daughter’s missed vacation. But is she entitled to either?  Read more “No, a printout from Ancestry.com is not valid ID to cruise”

Never ask a stranger what ID you need to cruise. This is why

Would you rely on a stranger’s advice about the required ID you need to board your next cruise? Salvatore Friscia says he did, with devastating results.

While planning a vacation aboard Carnival’s Pride, Friscia claims an unidentified phone agent gave him the wrong information about documentation requirements for the cruise. That guidance led him and his wife to show up for the cruise without the correct ID. As a result, the Friscias were denied boarding the ship and missed the trip entirely. Read more “Never ask a stranger what ID you need to cruise. This is why”

If you want help from your cruise line, you need to ask

What if you need special help from your cruise line? What should you do?

That’s the situation posed to the Elliott Advocacy team today. The Benton family expected the Carnival cruise they planned for their family to be wonderful. But something went wrong. Stacy Benton, the designated family trip planner, says her wheelchair-bound mother-in-law had no access to a bathroom during the entire 5-day cruise!

And now she wants the Elliott Advocacy team to ask for a refund for this cruise fiasco. Read more “If you want help from your cruise line, you need to ask”

This is what happens when a cruise line makes a big pricing mistake (and you book it)

If a cruise line makes a huge pricing mistake, is it required to honor it?

Patrick Gendron thinks so. He recently found an incredible deal for a suite on a 10-night cruise through the Mediterranean on Azamara’s Pursuit. So he quickly booked and paid for not one, but two suites. But the cruise line soon slammed him back into reality — the deal was a $30,000 pricing mistake. And the erroneous rate would not be honored for this cruise.

Now Gendron wants to know if we can force Azamara to give him the two suites for what he paid. But is his request reasonable?

(#2: Counting down the top articles of 2019)

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This is what happens when your travel agent never paid for the cruise

Peggy Wimberly got a big surprise when she showed up in Barcelona for her Mediterranean cruise aboard MSC Cruises’ Meraviglia. Although she had made full payment for the trip to her travel agent, the agent never paid for the cruise. As a result of the nonpayment, MSC canceled Wimberly’s reservation weeks before the sailing. But no one informed her.

And although MSC eventually allowed Wimberly to board the ship, it cost her an unexpected additional $1,633 — and the loss of her preferred cabin.

(#4: Counting down the top articles of 2019)

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