This mattress discount was too good to be true. Should the company honor it?

If a customer service representative offers a massive mattress discount by mistake, is the company required to honor it?

Read more “This mattress discount was too good to be true. Should the company honor it?”

Can you cruise with just a passport card? Yes, but…

Daniel Sellers decided to surprise his wife with a Princess cruise to the Caribbean. After he confirmed that his spouse could cruise with just a passport card, he booked their tropical vacation.  As it turned out, he was the one in for the (unpleasant) surprise. Read more “Can you cruise with just a passport card? Yes, but…”

This is what happens when the name on your ticket does not match your passport

What happens if you book an international flight and the name on your ticket does not match your passport?

Ralph Lantz found out the answer in a devastating way. He booked his friend, Jackie, a ticket to meet him on a dream vacation to Greece. But his generous gesture went all wrong at the check-in counter. That’s where Jackie’s Mediterranean plans came to an abrupt end when a Virgin Atlantic agent pointed out that the name on her ticket was not the same as the one on her passport.

Now Lantz wants to know how he can get his money back for the flight. Read more “This is what happens when the name on your ticket does not match your passport”

This is how a Craigslist thief easily stole his Target gift card

Tony Tucker has a sad tale to tell. A Craigslist thief stole his Target gift card. Now he’s empty-handed, and he wants to know if we can convince Target to return the lost $284.   Read more “This is how a Craigslist thief easily stole his Target gift card”

The Retail Equation and how it protects merchants against serial returners

When Mahitha Sadhanala recently headed to CVS to make some returns, he wasn’t expecting any problems. So it came as a shock when the cashier firmly refused to accept the items. When he asked for an explanation, she referred him to something called The Retail Equation.

Like Sadhanala, you may have never heard of The Retail Equation. But if you frequently make retail returns, your name and information about your shopping patterns may already be stored in this nationwide database. Read more “The Retail Equation and how it protects merchants against serial returners”

My one-way cruise was a big surprise. How do I get home?

Royal Caribbean had a big surprise at the end of Stephen Weiner’s six-night cruise on the Freedom of the Seas. He was under the impression his journey was round-trip but then found himself stranded in San Juan, Puerto Rico. Now he wants to know how he ended up on a one-way cruise to the Caribbean.  Read more “My one-way cruise was a big surprise. How do I get home?”

Here are the disastrous results of making a chargeback error

Warnings about unwarranted credit card chargebacks are a staple of this consumer advocacy site. But Karen Melikian’s chargeback error is one of the most troubling cautionary tales in our vast library of complaints.  Read more “Here are the disastrous results of making a chargeback error”

Here’s how one man’s girlfriend troubles led to big Sprint problems

There are cases and then there are cases. Keontae Moore’s problem, which involves a Sprint phone activation, girlfriend troubles and money, is a case.

I’m not entirely sure what kind of lesson this story teaches. In fact, I’m not even sure what this case is about. I’ll tell you the story and then let you decide. Read more “Here’s how one man’s girlfriend troubles led to big Sprint problems”

That was not me smoking marijuana at the Hampton Inn!

Kentrel Thompson was accused of smoking marijuana at the Hampton Inn during a recent visit. According to the hotel, after “Mr. Thompson” left, the room needed to be professionally cleaned to get rid of the marijuana smell.

There are some problems with the accusation: Thompson isn’t a man, and she says she was not smoking anything in her room. Read more “That was not me smoking marijuana at the Hampton Inn!”