Can Delta just ignore a refund request like this?

Delta Air Lines significantly changed Patrick Worrell’s upcoming flight and then ignored every refund request he made. Worrell intended to make a visit to the United States from Mexico in July. But the coronavirus made him rethink those plans and he doesn’t want to travel at all now.

With the date of the unwanted modified flight rapidly approaching, Worrell is asking the Elliott Advocacy team to intervene. Can we find anyone at Delta Air Lines who won’t ignore his refund request? Read more “Can Delta just ignore a refund request like this?”

This is how an expired tourist visa took her on a nightmare trip

If you land in a foreign country with an expired tourist visa, you’ll likely experience the same type of nightmare trip Sarita Charan recently experienced.

She flew halfway around the world to India before anyone noticed that she only had an expired e-visa in her passport. But moments after Charan stepped off the long flight, immigration agents noticed — and they ordered her to return home immediately.

Now Charan is asking the Elliott Advocacy team to hold Air Canada responsible for the entire debacle. She figures the airline owes her about $10,000 for allowing her to fly with the expired tourist visa. Is she right? (reprint) Read more “This is how an expired tourist visa took her on a nightmare trip”

I gave up my seat on the flight! Where is the $2,400 refund?

What if you give up your seat on your flight and the airline doesn’t pay what it promises you?

That’s what happened to John Keohen. Lufthansa lured him off a recent flight with a promise of a $2,400 refund. Keohen gave up his seat — and then Lufthansa gave him nothing. (We’re taking a short holiday break this week — this is a popular story from Sept 2019) Read more “I gave up my seat on the flight! Where is the $2,400 refund?”

This passport mistake will ruin your vacation every time

Trevor Seamon made a devastating passport mistake over the holidays, and it ruined his family’s dream vacation. In all the preparation for the journey to Italy, he neglected to check the validity of their passports. That error led the Seamons to arrive at the airport with passports expiring within 90 days — invalid for travel. Denied boarding, they missed their eagerly anticipated trip and ended up right back home at the end of the day.

Seamon believes Air France is responsible for this passport mistake, and he wants our team to negotiate a refund. But is the airline responsible for the family’s ruined vacation? (Reprint – Jan. 2020) Read more “This passport mistake will ruin your vacation every time”

If coronavirus made your airline cancel your flight, this is how to get a refund

If the coronavirus caused your airline to cancel your upcoming flight, you might be wondering how to get your refund. Well, wonder no more.

Every day, the airline industry is coming up with new, surprising ways to avoid paying those cash refunds. But our team is here to make sure you know what your airline does — and doesn’t owe you during this pandemic. Here is the guidance you need to ensure you won’t miss any refund owed to you. Read more “If coronavirus made your airline cancel your flight, this is how to get a refund”

My American Airlines flight was on time, but I arrived on the wrong day!

Evan Hunt recently made an embarrassing self-ticketing mistake on American Airlines that forced him to miss a business meeting. His time zone confusion led him to take a flight to Hong Kong that landed as scheduled — but one day too late for the important meeting.

So why is he contacting a consumer advocacy organization about this blunder?  Read more “My American Airlines flight was on time, but I arrived on the wrong day!”

United Airlines put me on another airline! Can I refuse?

In late May, Maria Gatchalian was still hoping to vacation in Greece in July with her family. But United Airlines had already canceled their nonstop and put them on a connecting flight on another airline — without notice. After Gatchalian accidentally discovered the surprising news, things went from bad to worse. When she tried to cancel the trip, United Airlines told her she would need to make any changes through Lufthansa. Read more “United Airlines put me on another airline! Can I refuse?”

Is my coronavirus emergency flight refundable?

Next time the president suspends travel to Europe, Tobias Gunzinger won’t book a ticket back to the States — at least not right away. But Gunzinger, who bought a pricey walk-up fare from Sofia, Bulgaria, to Anchorage in March, is not alone. Other travelers did the same thing, and they want to know: Is their coronavirus emergency flight refundable? Read more “Is my coronavirus emergency flight refundable?”