Florida Blue ignored my claim — could you get them to answer me?

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Alan Wolfson’s claim for post-operative equipment hasn’t been processed for almost a year. What does he have to do to get Florida Blue’s attention?

Question: I was insured through the health exchange with Florida Blue for 2015 and part of 2016. I had surgery last December. The surgeon wrote a referral for post-operative medical equipment for my rehab.

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I followed the Florida Blue instructions from its site and mailed the forms as directed, but nothing was ever processed. I have made numerous phone calls to Florida Blue and have been passed around from one department to another. They’re clueless.

I have been asked to mail the forms to two different PO boxes and still after months and months, Florida Blue claims to have never received any of my documents. Repeated phone calls to supervisors have yielded no answers.

It has been nine months and I can’t even get Florida Blue to acknowledge receipt of the documents and process or deny the claim. This is very frustrating. Can you help me get a straight answer from Florida Blue? — Alan Wolfson, Delray Beach, Fla.

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