In late May, Maria Gatchalian was still hoping to vacation in Greece in July with her family. But United Airlines had already canceled their nonstop and put them on a connecting flight on another airline — without notice. After Gatchalian accidentally discovered the surprising news, things went from bad to worse. When she tried to cancel the trip, United Airlines told her she would need to make any changes through Lufthansa. “United Airlines put me on another airline! Can I refuse?”
Since the coronavirus started sinking the cruise industry, we’ve seen travelers make some pretty expensive cancellation mistakes. But Joan Kellert’s story is one of the worst. She lost nearly $9,000 when her travel agent canceled her upcoming cruise before any coronavirus cancellation waiver existed.
Now she wants her money back. But is that even a remote possibility? “This coronavirus cruise cancellation was a big $8,697 mistake!”
Coronavirus panic is at full throttle. In the last week, we’ve received hundreds of requests for assistance from fearful travelers about coronavirus-related cancellations. Our advocacy team has been on call night and day, answering questions and providing help. But many reaching out to us have travel plans several weeks and even months in the future. These troubled travelers want to know if — and how — they should cancel their trips right now.
But for most of these travelers, the answer is simple. Do not cancel your future trip today. (Update/Reprint from March 23) “Do not let coronavirus panic make you cancel your trip right now”
Jeri Lynn Wentz says the “fashionable” clothes she recently bought on Facebook were a giant disappointment. And when she tried to return the garments, the retailer gave her strange instructions. But in the end, the clothing company kept her money — and the low-quality items Wentz sent back.
Can the Elliott Advocacy team persuade PayPal to refund this Facebook shopping fiasco? (Reprint from Nov. 2019) “Can you get a refund for all that stuff you bought on Facebook?”
Elisa Boyd says she’s just endured the most embarrassing hotel experience of her life. The story begins with two friends on a relaxing desert getaway. But it ends with a mortifying accusation by W Hotel employees and a giant post-stay credit card charge.
Now Boyd wants to know if the Elliott Advocacy team can clear her name and get her money returned. Can we do it? (This article was originally published in Sept 2019) “Is this the most embarrassing hotel experience ever?”
When United Airlines cancels part of Brian Ostenso’s flight to Australia, he quickly responds with a request for a refund. But then, just as swiftly, the airline sends him a $6,824 future flight credit for the entire trip.
Ostenso doesn’t want a future flight credit. He wants a refund for the entire flight that United Airlines canceled. And he wants the Elliott Advocacy team to help him get it. But can we? “Yes, United Airlines owes you a refund if it cancels part of your flight!”
When coronavirus started closing down Italy, Meryl Silver wondered if she would be forced to cancel her upcoming trip. She didn’t have to wait long for an answer. In early March, the private photographer who was hosting the workshop she was to attend, announced he was “rescheduling” the event. So why won’t he return her $1,200 deposit? “Can my guide cancel my trip to Italy and keep my money too?”
Fact: If United Airlines cancels your flight during the coronavirus pandemic, it owes you a refund. Another fact? United Airlines would prefer to give you a future flight credit — even if it canceled your scheduled itinerary.
But can the airline or booking agent force you into accepting a flight credit by making it impossible to request a refund?
That’s what Renata Funk thinks has happened to her.
Could asking for an upgrade to business class cause you to get kicked off your flight — and banned for life?
It seems so.
“Social Influencer” Jacqueline Ng insists that’s exactly what happened to her when she recently asked for an upgrade. Cathay Pacific agents turned down her request in no time and then kicked her off the flight. Worse, the airline accused her of fraud and banned her from all future flights.