Is It ever OK to lose your cool with a company?


Steve Adams is a patient man.

You have to be when you’re a 2nd through 12th-grade basketball coach. But Adams’ recent experience with his uniform vendor tested the limits of his tolerance.

By day, Adams is the vice president of a fire and life safety solutions company. By night, he runs Triumph Basketball in Dallas, a basketball club with over 350 players on 38 teams, and 11 coaches. Last fall, Adams interviewed five uniform vendors and chose Lids.
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They’re recording me — why can’t I return the favor?


If you’ve heard it once, you’ve probably heard it a hundred times: “This call is being recorded for quality assurance purposes.”

It’s such a common refrain, I’m surprised someone hasn’t repurposed it into a clever rap. It might be more appropriately labeled a rant, given how consumers feel about it.
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Want an early hotel check-in? Here are 7 tips from a pro


Red-eye flights are hard enough. But when you’re heading to a hotel after the marathon trip, all you probably want to do is drop your bags and sleep, even if just for a few minutes. Will your room will be available?

This week, I’ve got clients flying to Australia, from Washington. That’s 23 hours of travel time. They’ll be arriving at 8:30 a.m. And, of course, they want to check-in when they arrive.
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