Why do I have to pay to cancel a “non-reservation”?

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Diane Volturo had been looking forward to seeing country music shows and other tourist attractions during her upcoming visit to Nashville, Tenn. She booked an apartment through Booking.com at Broadway by Nashville Vacations, a luxury loft hotel whose bookings are handled by Grand Vacation Rentals. As Booking.com’s website indicated that prepayment wasn’t required, and she preferred to pay at the hotel, she made a “non-reservation” booking — or so she thought. Continue reading…