Nailed by Enterprise for a flat tire


Curtis Brown rented a car from Enterprise in London recently, but he didn’t get far. Less than two days after picking it up, one of his tires went flat.

“The cause was a nail in the tread of the tire,” he says.

Enterprise says he’s responsible for the damage, but he disagrees.
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“A tough but doable trip has turned into a nightmare”


John Dunlop’s daughter, Francine, was supposed to fly from Copenhagen to Washington with her four children, including six-month old twins, last Friday. All by herself.

Talk about an impossible trip.

But then KLM made it even more impossible when it denied her boarding four times.

“A tough but doable trip has turned into a nightmare,” says Dunlop, a foreign service officer stationed in Iraq.
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