It starts with a pop-up window, usually on the help forums.
Maybe it’s an error message that says your version of QuickTime is out of date.
Believe me, it isn’t.
It’s open season on the Open Skies talks in Washington. Emirates Airlines has put together a team from its legal, strategic and financial departments to fight back ‘the slings and arrows of outrageous fortune’ charges from the US airlines that it used unfair business methods to become one of the leading airlines in global aviation.
When was the last time you boarded a plane knowing full well that you’d be served a delicious meal?
I’m not talking about a three-plus hour flight in first class. I’m talking about the tourist class, economy, coach — whatever you want to call it. Despite what most airlines are saying, meals onboard are skimpy; that’s IF they even exist.
So, what’s your plan to fend off hunger during a long flight?
What happens when there’s a fundamental disconnect between a customer and a company? You end up with a case like Maria Mendoza’s, where everyone is right — and everyone is also wrong.
Kristen West paid $4,163 for two “very expensive” tickets to visit Brazil for the World Cup last year.
She never made it.
“I was denied entry [to Brazil] because of visa issues,” she says.
After a Boston sports apparel business goes belly-up, a customer wants to know if he can get a refund from its successor.
While Comcast is pushing new modem/router gadgets at subscribers around the country, some consumers are complaining that they are being tricked into ordering new modem/routers that come with a monthly fee.
Also, in many cases, customers who simply click on a link in an email to learn more information about the upgrade are automatically signed up for the new modem and fee.