Is an “award” ticket a real airline ticket — or something else?
It’s not just me asking; so is Greg Ho, an elite-level United Airlines customer (he’s a 1K, if you must know) who recently discovered a missing flight segment.
He needed our help recovering it.
Ho’s route was a combination of United and Ethiopian Airlines from Portland, Ore., to Seychelles. Both airlines are codeshare partners via the Star Alliance, meaning they share routes, flights and have reciprocal frequent flier benefits. Continue reading →
Don’t like the travel industry’s extra fees? In this week’s USA Today column, I’ll tell you what to do. You absolutely, positively have to join the exciting discussion.
Gerrymandering in travel? It happened to me not so long ago, when a crewmember informed me that my flight to Hawaii was international. Easy mistake. I’m interested in the geographic errors that cost you, where distance and borders are used to a company’s advantage. (One airline counts a Caribbean flight as domestic, so it can collect U.S. luggage fees, for example.) Has that ever happened to you? As always, don’t forget to include your full name, city and occupation. Your answer may appear in a story.
Fred Rotgers’ recent flight from San Juan to Newark was canceled because of the weather. At least, that’s what United Airlines claims.
Rotgers doesn’t believe it.
“The weather at both the origin and destination was just fine from the time of cancellation until two days later,” he says. “United called this a pre-emptive cancellation.”
Question is, what was United pre-empting? Like many passengers, Rotgers suspects it had other reasons for canceling the flight. Maybe it was having plane trouble or maybe they failed to sell enough seats on the plane. Continue reading →
There’s no worse form of torture for travelers like Jeanne Marchadie than having to endure the sound of people yakking on a cellphone in close quarters.
“I shudder to think about what’s going to happen on planes if cellphones are allowed,” says Marchadie, a programmer from Jacksonville, Fla. “What a nightmare — except, of course, to those people who live on their cellphones and force those within hearing distance to listen to their mindless drivel.”