What am I reading?
One of the most common questions I get about the content on this site is: “What the heck am I reading?”
Some of the posts resemble real journalism. Others look like the work of an opinionated blogger.
Let me explain.
Here’s what you’ll find in every post:
The headline. It’s there to persuade you to read the rest of the story. It is not to fairly and accurately summarize the content in the post. I admit, I have a thing for tabloid headlines.
The video. I try to post a video with tips on how to deal with a particular consumer problem with some posts. By the way, I hope you’ll sign up for my channel.
The post. I follow a schedule. More on that in a sec.
The poll. Some readers assume that the electronic surveys tagged to the end of every post must be fair and offer a consensus of readers on a given issue. Not true. I publish polls to offer a quick way of sounding off on an issue and to encourage further discussion. So to the extent that my surveys are provocative and even incendiary, I say: “Guilty as charged!”
The comments. They’re moderated — and yes, we do read every one, and we hold commenters to a pretty high standard. If your missives contain even a whiff of a personal attack, or if they’re off-topic, they’ll probably get held or deleted.
And now, the schedule. Here it is:
Monday – So you think you know about travel? A commentary about a travel topic with a twist. Maybe there’s something you didn’t know about the subject? Maybe I’ll write about it.
Tuesday – Can This Trip Be Saved? A look at a completely unverified consumer problem, asking readers if I should take it to the next level and mediate it. Note: I don’t always go with the majority vote on the poll, but I promise to listen.
Wednesday – Security. Also known as my TSA column. If you want to see a lively discussion, tune in today.
Thursday – Consumer Q&A. An intractable consumer case that I’ve helped resolve. You should expect this to be more thoroughly researched than Monday’s post, but if you’re looking for a legal dictionary, you’re probably reading the wrong site.
Friday – Case Dismissed! A case that has been denied or where a consumer received less than he or she wanted. Always fascinating (and often frustrating). Alternates with another regular feature called “Is this enough compensation?”
Saturday – The Travel Troubleshooter. This Q&A column is nationally syndicated by Tribune Media Services.
Sunday – The Navigator. My Washington Post column, a longer think-piece about transportation policy.
Questions? Please email me. I’ll do my best to respond quickly.