Robert McCann wants the same Amtrak fare he’s enjoyed for the last 25 years. He’s upset that the price had almost doubled. Is there anything that we can do for him?
Question: For the last 25 years, my wife and I have been traveling round-trip on the Amtrak auto train from Lorton Va., to Sanford, Fla. When we return from Florida, we book tickets for the following year, so that we get the best price.
When I got home and called to buy tickets for our next trip, I was told that I had to wait 14 days before I could book. I called on the fourteenth day and was told I could book the tickets for $1,500. I explained that the tickets were always around $830. And, I was told “yeah” if I had booked them sooner. They wouldn’t let me book any sooner.
We are going to Florida this year to celebrate our 58th wedding anniversary, and our 80th birthdays. We can’t make the long drive to Florida. We are retired and $730 more for the auto train is a big jump. Can you help us obtain a fair price?– Robert McCann, Philadelphia
Answer: Sometimes our advocates get cases they aren’t sure how to approach — and your case was one of them. We don’t advocate cases that involve getting a better rate for a product or service.
But, our advocates did suggest that you try to advocate for yourself. They recommended that you start by writing Amtrak’s customer relations department. If that was unsuccessful, their next suggestion was that you try to contact company executives for assistance. We list executive contact information on our website under Amtrak company contacts.
Our advocates also told you to review the FAQ section of our website for suggestions on resolving your dispute.
You called Amtrak’s customer service department and were told that there was nothing that could be done. You wrote to an Amtrak executive and did not receive a response. Then, you called the company executive of customer relations. This time you received an email from Amtrak confirming your tickets for a cost of $892.
We don’t know why Amtrak adjusted its price for you, but we’re glad it did. Perhaps it was because you and your wife are loyal Amtrak customers and have been making this journey on Amtrak for 25 years. This was self-advocacy at its best.