Answer: You’re right, that’s a great rate for a hotel room. Unbelievably good. And if Travelocity hadn’t left a voice mail promising to refund 90 euros a night, your case wouldn’t stand much of a chance.
Think of it like this: If you see a kitchen appliance on sale for 99 cents at the department store, instead of $99, would you demand the store honor the first price? No. Someone obviously put the wrong tag on the merchandise.
Contacting Travelocity was a good call. Saving the voice mail was even smarter. An email might have worked in this case, too. But the point is, you have a Travelocity representative on tape promising to make good — and it didn’t.
Do I really need to quote the Travelocity “Guarantee” that promises, “Everything about your booking will be right, or we’ll work with our partners to make it right, right away.” No, I don’t. You can read the whole warranty here if you’re interested.
Never mind guarantees. If a company promises you something — as in, a refund of your rate — it should deliver.
I have mixed feelings about your problem. On the one hand, Travelocity shouldn’t have offered to pay the difference between the real rate and something that was obviously a decimal point error. On the other hand, because it did, I think it should be held to its promise — not allowed to backtrack and offer you a voucher.
I would advise you to review each price carefully before booking. But a 10-euro a night hotel room in Paris at the time you were buying it, when hotel rates were at their lowest levels in decades, almost could have been correct.
This is all so confusing.
I contacted Travelocity on your behalf. It took another look at your case and found “obvious breakdowns in communication,” for which it apologized. You’ve received a full refund, as promised.
(Photo: steven wel/Flickr Creative Commons)