Answer: I’m sorry to hear about your circumstances. When you called US Airways, it should have shown more compassion toward your situation and considered extending the life of your award miles.
But it didn’t have to. The terms and condition of your US Airways miles are clear: use ‘em or lose ‘em. You squirreled away your points as if they were acorns, which unfortunately, they are not. Miles depreciate over time, and often expire when they aren’t put to good use.
Not that they are of any use. For many leisure travelers, frequent flier miles have a negative value.
What do I mean by that? Well, say your son books an award seat, and you decide to fly with him. If US Airways’ flights are more expensive than those of a competitor, and if your son previously chose US Airways over another cheaper airline when he earned the miles – which is what happens often – then the miles effectively have a negative value. In other words, they cost more than they were worth.
By now, you already know that you could have easily avoided this by not allowing your miles to expire. All it takes is a little activity on your account, and you get to keep the points.
I think US Airways’ offer to reinstate your miles for $150 was a little high – you could probably buy the ticket you wanted for about that much. What’s more, it didn’t really take into account your own situation. Every decision to apply an airline’s rules should factor in a passenger’s personal circumstances. Unfortunately, this one didn’t.
I contacted US Airways on your behalf, and it reinstated your miles.
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