Can I get a refund for my stay at the No-Tell Motel?

Wave Media/Shutterstock
Wave Media/Shutterstock

Gladys Martin’s hotel room is uninhabitable, but the property wants to charge her for it, anyway. Is there any way to undo this mistake?

Question: While traveling through Pennsylvania on a college tour with our daughter, my husband and I made a reservation for two nights at a Super 8 through When we arrived at the hotel late in the evening, we were dismayed to find a hotel with questionable clientele (there was a couple behind us looking for a couple of hours’ stay at the hotel) and a hotel attendant behind a double-panel glass window.

I asked to see the room before signing any paperwork and the attendant declined. He simply gave me a form to fill out with my name and address. Due to the late hour and not having any other viable option for a night’s stay, we agreed to spend the night at the hotel but to check out the following morning as soon as possible.

Although the room had been recently renovated, the carpet was filthy. Our shoes stuck to the carpet. The air conditioner was set at 45 degrees, and it took more than three hours for the room to heat up to 74 degrees. The walls were thin enough that we could hear every move of our neighbor upstairs and of our neighbors around us.

The room was supposed to be smoke free, yet the bedspread on one bed had cigarette burns and the room smelled like cigarette smoke. We did not have enough towels for three people and the bathroom had not been cleaned, as evidenced the next morning by our find of a handful of long red hairs stuck to the wall of the shower.

The next morning, a hotel attendant informed me that Super 8 had nothing to do with our transaction, and that if I ever were to be issued a refund, I’d have to go through I have called and asked for a refund, but so far, I’ve gotten nowhere. Can you help? — Gladys Martin, Berea, Ohio

Answer: Are you sure you were booked at a Super 8? It sounds like you tried to check in at the No-Tell Motel, instead. shouldn’t have sold you a room like that. But even a cursory online search would have revealed that this Super 8 was horrible. Sure, the Super 8 chain is a budget brand, but this one was — and I quote the recent write-ups — “just gross.” One reviewer advised everyone to “stay away” and the hotel received an aggregate rating that would embarrass anyone associated with the Super 8 brand. In other words, you had ample warning.

Under the terms of your reservation, your room was completely nonrefundable by the time you checked in, so technically Super 8 was right for refusing your refund — both to you and to But who cares about technicalities? Super 8’s promise to be the “best in quality” means you should have expected more from your lodging experience.

By the way, if you ever find yourself in a similar situation, here are a few tips. When the air conditioner is turned down to 45 degrees, open a window. It will take only a few minutes to warm things up. If the rug is sticky and the shower is dirty and the bedspreads smell like smoke, ask for another room. And most of all, when dealing with a refund request, put everything in writing. Calling Super 8 was just an exercise in futility.

I contacted, which sold you the room, and it helped you secure a $150 refund from Super 8. also sent you a $20 voucher as an apology.

Should Super 8 have refunded Gladys Martin's room?

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Christopher Elliott

Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on his personal website or contact him at Got a question or comment? You can post it on the new forum.

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  • polexia_rogue

    “I asked to see the room before signing any paperwork and the attendant declined.”

    really? you’re at a super 8, not the Hilton you get what they give you.

    this is like going to Mcdonalds and asking for “only hot fries, if they are cold I’m taking them, back,” (i have a few relatives who do that…) it migth work once or twice but mostly you are setting your expectations WAAY to high.

  • andi330

    They chose to stay the night. If they had left, well, then I would say they might deserve a refund, though it sounds like they didn’t really do their due diligence. They made this reservation in advance. It wouldn’t have taken any time to read a few reviews to determine that they didn’t want to stay at this particular hotel.

  • Cat

    I have never seen an air conditioner with a setting of 45 degrees.

  • Karen Nakamura

    If you want fresh French fries, asked for them without salt. At most places they have to make a new batch.

  • lost_in_travel

    I do glance over to see if the fries are just coming out of the oil or have been sitting for a bit. I don’t order them if they are sitting. And I don’t order them at the drive thru except at peak times. They are great if hot but they do not cool well. I don’t see why even a low priced venue cannot be expected to provide their products at their best.

    A clean bathroom, three towels and no smoke smell or cigarette burns in a no smoking room is not too much to expect. They did not ask for percale sheets and turn down service with chocolates!

    I would have walked out that night because I don’t need to aggravate my asthma with the smoke smell. There must have been another place to stay – my GPS would have found something in a 30 mile range. And the colleges usually have a list of suggestions on their websites, many hotels offer a discount if you mention that you are visiting a school. They know that parents are likely to keep making reservations for four years of events so they market to them. No need to stay at a dump.

    A refund was appropriate.

  • EdB

    And this applies how? Am I suppose to ask for a room with no salt? What am I suppose to ask for to get a fresh room?

  • EdB should not be selling this quality of room either. A little due diligence on’s part would have shown the place was substandard and should be removed from the inventory. While it may be a franchise location (don’t know for sure, but it would probably be a good guess), Super 8 owes it the public to make sure the properties bearing their name meets the standards of the chain, which it sounds like it doesn’t.

  • sirwired

    While the room does sound poor, some of the other things are par for the course… The hotel can’t control the neighborhood it’s in; a small lobby with bulletproof glass is just the way things are. And no, a clerk isn’t going to leave the safety of the desk area in the middle of the night to show you your room before you check in. In any case, it does not appear it would make any difference, as the OP stayed anyway.

    If the room was so bad on checkin, the OP should have called and checked out immediately; you are rarely completely without a choice.

  • EdB

    “”I asked to see the room before signing any paperwork and the attendant declined.”

    really? you’re at a super 8, not the Hilton you get what they give you.”

    Yes, you get what they give you. But you still have the right to inspect the product before accepting “what they give you”. I remember traveling when growing up, my parents always inspected the room before accepting it and we were not staying at a Hilton. In fact, you probably want to inspect any room first at a Super 8 type motel where it probably isn’t as necessary at a Hilton.

  • John Baker

    I’m torn… Obviously the room was in poor condition but it was a Super 8 not really known for its high class standards. The OP also did opt to stay the night. If the room was that unsanitary, I’d probably opt for the hotel Toyota before staying there.

    Glad the OP got a refund but I have a general issue with people using a service or product and then asking for a 100% refund. They did receive some benefit (partial refund, especially in this case, I’m ok with).

  • California Dave

    2 travel creeds that I follow religiously: “The cheap becomes the expensive” and “The 3 C’s – Comfort, Class, and Convenience – They usually cost more, and are always worth it.” When I was young, had limited income, and was not travel savey (the only travel research tool was “AAA Approved”), I was forced to stay at cheap, lesser quality motels. If I got a bad one, I did the best I could under the circumstances and learned a lesson not to stay at that motel or brand again, and next time, it might be worth it to stay at a 2 star motel rather than a 1 star motel. Since their daughter is going to college, this should have been an opportunity to teach her some valuable travel lessons, and ask her what they could have done better prior to, during, and after the stay to prevent that kind of experience again.

  • BillCCC

    Client booked a non-refundable room at a Super 8. Client received a room at a Super 8.

    Nothing to see here.

  • RetiredNavyphotog

    Didn’t she check the reviews on TripAdvisor first?
    And…she paid $150 for this room?

  • Restaurant Writer

    You are totally mistaken. Yes, Super 8 is not the Hilton but…..a customer has the right to expect CLEAN accommodations. The room temp, the thin walls, well those are not deal breakers but a filthy room IS! When on the road (not at a destination hotel) I want a clean and safe room. I don’t care about the pool, sauna, fitness room etc. I want a few hours peaceful sleep….that’s all! Super 8 provides these in the properties that are branded with their name. This dump was not acceptable by anyone’s standards…for ANY amount of money.

  • Deborah Orth

    exactly what I thought i as soon as i read tht

  • Jim Daniel

    I think I stayed in that place in Seattle once, except there was the strong smell of vomit in the shower and it was midnight. As soon as I checked in, the manager turned off the lights and would not answer the bell. First clue was I had to stand outside and shout through a malfunctioning speaker to register.

    It’s always tough to book from far off. I now book ONLY hotels where I can find out the name and address before booking, then I take a few seconds to hit three or four sites for reviews. No reviews – no booking – no chance.

    SUPER-8 is what it says out front and that is where I’d go first.

  • RIch


  • SoBeSparky

    Plenty of horribly reviewed hotels are sold on line by well-known booking sites. It really makes little difference to the website which has no resources to independently verify the hotel. The chain is another matter. It should have lost its franchise.

  • Jeanne_in_NE

    That’s what I thought at first, until I saw that it was for 2 nights. I’ve been pricing hotel rooms across Pennsylvania for an upcoming trip and $75 a night is pretty cheap if it’s close to a popular destination.

  • SoBeSparky

    I smell a rat. Or maybe just a hyperbole. A Super 8 charging $150, even if it includes tax? A 45-degree thermostat setting on the a/c? Going ahead with a booking through bullet-proof glass?

    And then Christopher points out the reviews are dreadful. I do not think anyone could ever help this traveler smell the coffee so to speak. It’s time Gladys learn from life experiences if no one has told this parent by now. She will never learn as long as people get her refunds.

  • emanon256

    I agree with you on Super 8 needing to make sure their properties meet some basic standards. But I think you are giving too much credit. I don’t think they will ever go out of their way to see if a hotel is substandard or not and then remove it. Their business model is to find and sell as many rooms as possible. As Tony and Bodega always say, they are a vending machine. They only deal with things should there be a problem. While I am happy they provided a refund, I do think the OP should have looked at reviews before booking, and walked out that night and found another place. I have done that several times, even while extremely tired it beats staying in a dirty room.

  • emanon256

    Same here. Even when I have been in high end luxury property, I usually struggle to get the room below 72 (I like it cold). When staying in cheep properties, the A/Cs are usually so old and underpowered the rooms won’t even cool down below 80.

  • emanon256

    It was in response to someone else’s comment, but they wrote it as a new comment. Out of context is makes no sense.

  • emanon256

    Good points. And as far as the couple who wanted a room for a couple of hours? I have been on a few road trips where I thought I could make it another state before going to bed and just had to stop for the night. Ive then had to stop and sleep for a couple of hours, as I still intended to get to my final destination the next day. Could have been perfectly legitimate, not prostitution as the OP implies.

  • Jeanne_in_NE

    I think the $150 was for 2 nights (article talks about the reservation being nonrefundable). I went looking for which Super 8 this must have been – Allentown reviews on TripAdvisor seem to fit the motel described here. I then looked for hotel/motel room rates for next week for lodgings in Allentown. The Holiday Inn Express shows a $207 a night offer, while the Super 8 shows $110 per night.

  • Jeanne_in_NE

    Check out the TripAdvisor reviews on the Super 8 Allentown:

    I think it’s the same place. If so, I’m leaning toward the OP’s take on the place.

  • emanon256

    I think I just found the OPs review. The only variance is the A/C.

  • emanon256

    While I don’t doubt the hotel being a not so nice place. I am beginning to think the OP went over the top with her exadurations. Here is a photo of the lobby with the “bullet proof glass.”

  • EdB

    Just because a booking site sells substandard rooms does not make it right. These booking sites advertise they have verified the properties, especially the TV ads I have seen for They need to be held to their promise that what they sell meets what they are advertising.

  • SoBeSparky

    Good detective work! I just looked for the following week, thinking 3-4 nights in advance planning was probably too short, and found the Super 8 at $68 nonrefundable and $80 free cancellation on Aug. 6-7. Of the 66 on line reviews at, where Gladys looked and booked, from 1 (lowest) to 5 (highest), this hotel got 47 1’s and 2’s.

    We cannot protect people from themselves. Why would anyone book a nonrefundable room at such a miserably reviewed hotel? The bad reviews go back to 2010 and 2011, so this is not some recent problem. The place is a dump. Gladys was warned on her booking site, she opted to save $12 a night by a nonrefundable reservation, and got burned. I see no reason for a refund, especially from which was up front about this being a dump. As for Super 8, I hope after this column the pressure will be on to yank the franchise agreement.

  • EdB

    Using the vending machine analogy, who would you be upset with if you select an item from the vending machine and you got a rotten or spoiled product? The person making the product or the owner of the vending machine for not checking that the product being sold is still good?

  • m11_9

    Its a special option for hotels with dead rodents in the walls, it keeps the smell under control. :)

  • EdB

    What comment was it in response to then?

  • y_p_w

    I could easily imagine that if it was near Penn State on a football weekend. Availability in that area is low on weekends in general because that’s when there are lots of college visits.

  • SoBeSparky plainly, upfront and in your face, showed the review ranking of 2.1 on a 5.0 scale for this Allentown property. Forty seven of the 66 Super 8 reviews posted at the site were 1’s and 2’s. Gladys was informed right next to the price that the hotel was a dump. This exemplified truth in advertising. Book one of the cheapest hotels and you get one of the poorest rated, said. So she did, and got what she paid for.

  • y_p_w

    Depends on the location. I once stayed at a Super 8 and the room was large, the furnishings were fairly new, and the place was well maintained. It was overall like a 3-star hotel room if you ignored that it was a motel. All the neighbors were reasonably quiet. It was a good experience.

    I also recently stayed in a former Super 8 that was rebranded but still had all the Super 8 signs up. Parking lot had potholes and the 2nd floor deck creaked a lot. Some if the people in the lot seemed creepy. Still it was reasonably clean and quiet. The free breakfast sucked but it was a cheap room. It was still a cheap comfortable room.

  • EdB

    So your saying had plenty of notification that this property was substandard and did nothing about it? I’m not saying the OP didn’t know and should have some responsibility. But the seller should also be held accountable if they have been informed of issues and did nothing about it.

  • y_p_w

    I’ve stayed in rat traps with almost new A/C units. That’s about the easiest thing to change since most motels have wall units. Electricity bills can be huge with a lot of the older, inefficient A/C units, so there’s a huge incentive to upgrade that. I’ve stayed a motels with 30 year old toilets/fixtures, dated carpets, tube TVs, and brand new Amana wall A/C units that blasted Arctic air. A new A/C unit might go for $500 in volume quantities, which is less than the cost of a new bed.

    I’ve also stayed in motels where I turned off the A/C because it was loud and made strange squeaking noises. Didn’t help much since the neighbors still had theirs on and I could still hear them. And yes I did mention it to the management.

  • emanon256

    polexia_rogue talked about her/his relatives only wanting hot fries at McDonalds, and Lost_In_Travel replied:

    I do glance over to see if the fries are just coming out of the oil or have been sitting for a bit. I don’t order them if they are sitting. And I don’t order them at the drive thru except at peak times. They are great if hot but they do not cool well. I don’t see why even a low priced venue cannot be expected to provide their products at their best.

  • Karen Nakamura

    @ Polexia: “this is like going to Mcdonalds and asking for “only hot fries, if they are cold I’m taking them, back,” (i have a few relatives who do that…) it migth work once or twice but mostly you are setting your expectations WAAY to high.”

  • MarkKelling

    Even if she booked the refundable rate, it may have been past the cutoff time to cancel the reservation when they got there since she states it was a very late hour. They would have been charged anyway which is the standard for every hotel I am aware of.

  • emanon256

    I’ve actually complained to a few vending machine owners for having expired products and never ever heard back, or got a refund. I am sure they just want to make money, and honestly don’t care, just like and their parent company Expedia. Just like I don’t use travel vending machines, I also no longer use snack vending machines. If I want something I buy it from the company direly or an agent who will stand behind their product. I.e. travel agent or grocery store with a return policy. At least if I run into a 7-11, I can check the expiration date before I buy, unlike a vending machine.

  • MarieTD

    I read several pages of reviews. They seem to be in agreement, except for a very few cases. You may have found the OP’s review, but it was no different than most others’ complaints. I especially liked the cookie-cutter apology from management to these bad reviews. According to management, these faults will be taken care of soon, but I wouldn’t wait for them to be corrected.

  • emanon256

    I noticed that too! Its like the manager just cuts and pastes the same response.

  • EdB

    As a suggestion then, you might want to make future responses to other comments as a reply then so they are not out of context.

  • TonyA_says

    By the time they see the college tuition and dorm bills, $150 for 2 nights in a dirty motel will look like a bargain :)

  • jb adams


    I just wanted to mention to you. It’s a social networking website for expatriates and foreigners. you might need to add it to your list of links:

    Just a thought.


  • Jeanne_in_NE

    I was thinking the same thing! Might be why this family economized on their lodgings in the first place.

  • TonyA_says

    I’m surprised Elliott has not picked up yet on the college scams. Travel, electronics, satellite TV and cellphone scams are small fry compared to these 5-6 figure “useless” (ok maybe just overpriced) accomplishments.

  • y_p_w

    A lot of those complaints would seem to be legitimate, but a motel charging upon check-in is hardly unusual.

  • emanon256

    I was thinking the same thing. They usually place a hold for the whole stay plus incidentals at check in.

  • LonelyTraveler

    Don’t think this is the OP’s review. OP paid and not the Super 8, so the hotel would not be charging the credit card upon check-in. Unless that is a bit of hyperbole.

  • pauletteb

    I don’t care what grade of restaurant I’m at. If the fries are cold or the food is otherwise subpar, it goes back.

  • MarkKelling

    Actually, the lower number of stars a hotel/motel has especially if the place looks iffy, the more likely I am to ask to look at the room before I give them my money. I never did this until one stay in Vegas where I did not have a reservation and the only place with a room looked like something bad you see in a movie. The desk guy asked if I wanted to look at the room first. I said yes, and then chose to sleep in my car.

  • Carver Clark Farrow

    Pictures lie.


  • y_p_w

    I’ve been thinking of going to Monterey, CA for a weekend overnight. Rooms at the local Super 8 are going for a typical $130/night. For one week they’re shooting through the roof – all I can find at that Super 8 is $400/night for a two king “suite” that Saturday. All I can find is that the Pebble Beach Concours d’Elegance is going on that week. Lodging as far away as Salinas or Hollister are sky high – probably because the family vacation travelers are seeking out those rooms when the hotels in Monterey are sky high and/or heavily booked.

    So location is everything.

  • MarkKelling

    Finding a room is a real issue near most colleges and universities located in otherwise small towns. When I was going to Texas A&M, my parents would occasionally visit on football weekends. The closest they could get was 35 miles away at a relative’s house. All of the rooms in and near town were booked up for nearly a year in advance.

  • MarkKelling

    Ivy league colleges have always been overpriced even considering the possible boost to career income. Most state colleges are closer to being affordable but even those are skyrocketing due to the so called “permanent” funds meant to cover their expenses evaporating as the states “borrow” for more important expenditures.

    While not a scam, I agree that many degree programs are close to “useless” in actually helping the graduate to find a real job.

  • SallyLu

    I’m going to Monterey this weekend and we actually booked a Comfort Inn in Marina, just north of Monterey for something like $160 a night. It has some very good and some very bad reviews, so we’re hoping for the best and will stay there regardless, because as you mentioned, the rates in Monterey and Pacific Grove are all more than we can afford, and the ones we could afford were sold out. We normally travel mid week, off season, but we’re going with some family members and this weekend is when they can go.

  • TonyA_says
  • MarkKelling

    It always amuses me when I stay in a hotel/motel and read the rate card posted on the door in the room. It always says something like “Maximum per night charge $1200.00” for a room I am spending maybe $100 for. I guess this gives them the opportunity to charge the high rates when events like this suck up all the other available rooms.

  • y_p_w

    Marina and Seaside are rather meh. Not bad. Not great. However, it is what it is.

    I remember attending the 2000 US Open golf tournament at Pebble Beach. I was thinking of maybe getting a cheap room, but every place nearby was completely sold out or super expensive for that week – as far as Salinas or Gilroy. I had a place to stay near San Jose and just drove there every day. I understood that a lot of the lodging required prepaid booking for the entire week, and a lot of the rooms weren’t even occupied until after the practice rounds.

    I went to the Monterey Bay Aquarium that week after spending the morning at one of the practice rounds. One of the volunteers there also volunteered at the US Open. She said that they expected crowds to be small since hotel rooms were essentially empty and few golf tournament attendees would be checking out the aquarium anyways. Most summer weekdays they would be completely packed with tourists. They of course make a big deal with the golf tournament. A lot of the restaurants still did good business (I had breakfast at one of the hotels in the morning), but the other tourist attractions expected a big drop in visits.

  • y_p_w

    There are lots of events that do this. The Consumer Electronics Show in Vegas means the big casino hotels require a full week reserved at full rack rate. I mentioned golf tournaments elsewhere. Heck – I remember seeing the Motel 6 in South Lake Tahoe going for $350/night on a New Year’s Eve.

  • SoBeSparky

    I can’t imagine anyone booking a hotel based on the booking website’s accountability for the property. There are a lot of criteria for a quality hotel, and the selling website is not one of them, except perhaps for American Express Fine Hotels & Resorts. “Finding you the perfect place,” the slogan of, is mere advertising hype. Does anyone really believe these Madison Avenue jingles and slogans? They are pure puffery.

    It is absurd to blame the website which gives the property a 2.1 point rating out of five, and has many reviews with headlines to the effect “stay away,” for the property’s awful condition. And I have stated several times before, never prepay for a hotel unless you have stayed there before or a trusted person has given you a rave review. It is the Golden Rule of business, “He who has the gold, rules.”

    If there is a solid reason for Super 8’s and’s joint liability, it is that the property refused pre-check-in inspection. That is unheard of. I have never been turned down for pre-inspection in 50 years of hotel stays. That local Super 8 policy, no matter the alleged reason, should ring the danger bells in the corporate offices of both firms.

    P.S. Not that I buy into this argument, but did you see this news item earlier this month: “Standard & Poor’s, at the first court hearing over the U.S. government’s claims that the rating service defrauded investors, argued reasonable investors wouldn’t have relied on its “puffery” about credit ratings.”

  • Bill___A

    Should Gladys Martin have stayed in a Super 8? No.
    If there is smoke in a non smoking room, get out right away and insist upon a refund.

  • y_p_w

    Dunno about that.

    One of the best hotel experiences I ever had, I spent $40 on Priceline and booked a hotel that was better than some motels where I’ve stayed for twice as much.

    I’ve also know that franchises are truly independently operated. I’ve stayed at a really nice Super 8 where the rooms were equivalent to some moderate hotels, and some where you could see where they cut corners to arrive at a price point.

    I do know that every time I’ve spent over $200/night on a hotel room it’s been a pretty good experience, but it better be for the price. When I spend less it’s when I learn that there are bargains to be had as well as mistakes to be made.

  • y_p_w

    Most motels don’t have incidentals. I know some you could just pay cash up front and don’t have to leave any deposit or have a credit card on file.

  • y_p_w

    I’ve stayed at a Hilton where the first thing I noticed was that the ventilation system in our room was making strange noises. It was annoying that we couldn’t sleep with that noise. The handyman came in and disconnected a plugged up valve for the cold air. He said it could be fixed but it would take a while. That was OK since it was winter and we didn’t need A/C.

    Even really nice hotels aren’t immune to maintenance issues.

    We also recently stayed at a Hilton near a major convention center and a well known theme park. It was nice and all, but among all the identical looking doors we could tell which one was our room by a gouge in the wallpaper next to the door. There were also people partying late into the night and making noise in the hallways. I suppose we could have inspected the room first, but this hotel is huge and I’d hate to inspect it and have to go back to the front desk. I’ve always preferred to just take the room and ask for a different room if there was something wrong.

  • Carchar

    $150 for a Super 8 room, and through no less?????

  • Asiansm Dan

    75$/night for a room at Motel 8? and in Pennsylvania… Something get very wrong here.
    And I did use and it was not an opaque site then and usually got quite a good corporate rate. Of course it was 8$ a night in the 70’s, I remember got that 8$ rate with much better room condition in Las Vegas Motel 8. Why Motel 8, because we got better room at Motel 6 then.
    The OP certainly entitle for a refund,

  • y_p_w

    It was a Super 8. Several educated guesses were that it was in Allentown. I could see that.

  • TonyA_says

    This is the route (through I-78 Allentown) we take when we drive to Tennessee and Arkansas.
    I think that $78 is in the LOW side for today since I paid about that years ago in nearby areas. But I would not pick Allentown as my stop for the night. There are a lot better places.

  • sirwired

    Expecting the clerk at a budget hotel in a skeevy part of town to give you a key before you pay when he’s the only one on the desk? 100% not gonna happen. Ever.

  • EdB

    True. Not going to happen in the specific case you describe. The situation alone would be enough for me to know I don’t want to stay there However, my comment was to Polexia’s general statement of being at a Super 8 and not a Hilton.

  • sirwired

    If you ask the desk clerk in a budget motel in a skeevy part of town to see the room before you pay, and he’s the only one at the desk, he’s just going to laugh at you.

  • calbff

    Or you could read the previous posts first before scolding someone. Not a big deal, I knew what she was referring to.

  • EdB

    Glad you were able to understand what she was talking about. But when you post something out of the context it applies to, don’t be surprised when it is taken out of context.

  • Guest

    You know calbff, before you scold someone, maybe you should know all the facts too. Like you can have the comments show from new to old. If EdB has his settings like I do, then like me, he saw Karen’s comment before the comment she was replying to. I was also confused when I read her message because I hadn’t seen the other one yet.

  • calbff

    Spare me your attempt at irony, I couldn’t care less if he was confused or not. My point is that if you want a forum where people take shots at each other for lame reasons, then continue to behave this way. It’s the way most forums go, and I’d like to see this one not go that way.

  • Guest

    Take shots at each other huh? Like the shot you took at EdB for, as you said, scolding someone, when all it was was a suggestion so this type of situation doesn’t happen again? This thread was settled and ended 3 days ago and in you come stirring up the pot making baseless accusations. If you don’t want to see those types of shots, don’t make them in the first place.

  • Michelle C

    No they aren’t owed a refund. Had she checked out immediately after viewing the room then maybe, but never the next morning unless the rooms burns down halfway through the night. If you end up with a crappy room, and still stay there then you should just write a bad review, bitch to your friends, and move on. Who wants to shower in a place with a dirty bathroom anyways….

    One of the last “4 star” rooms I stayed in, had track-mark whitie tighties under the bed… SO GROSS.

    I’m still in shock anyone would pay $150.00 for a super 8.

  • James Penrose

    I’d be highly unlikely to stay at the ultra-budget chain places without considerable research. There’s reasons they are that cheap and often located in parts of town where even the cops get nervous.

    I’d sure as hell demand to see the room first and if they wont do it, see if you can get a manager. Good luck with that though

    Note: Any place where the clerk is behind bullet proof glass, you aren’t going to get a good room, good service or possibly even out of the place in one piece. Better to leave while you still can.

  • James Penrose

    Some people don’t mind and some decent places can fall downhill in months with a management change. No way to keep up.

    Do your homework if booking the lowest end. Or even the high end as there are some really decent upscale hotel chains with crappy properties.

    Convention hotels even if major chains can be an issue if you book in at the same time as the annual convention of Heavy Drinkers & Soccer Hooligans United, political conventions of any sort or large, loudly conservative, religious organizations. (Often by far the rowdiest and most annoying groups to share a hotel with but you can hear some really entertaining anecdotes from hotel managers willing to talk…adult film revenue goes through the roof as does the bar profit from these groups almost without exception, Shriners can do more damage to a property than a conference of Hell’s Angels).

  • James Penrose

    Is a supermarket responsible for selling you something that you don’t like? is a business, they gave a person all the tools an intelligent person needs to make an informed decision. There could be a lot of reasons someone books that place knowing the issues, that’s not the vendor’s problem or responsibility.

    Better to use a really good physical travel agent if you need this much hand-holding and protection or stick to the really high-end chains.

  • James Penrose

    Looks like sliding panels to me. They will pull them shut during late hours or when pictures aren’t being taken. That’s heavy Lexan most likely and you don’t put that in for decor, far too expensive and you can see the “pass through” tray inset in the counter and what look like the tracks for the panels..

    Can mean a very bad neighborhood or very short nighttime staff who have other duties and this allows the front desk to be left unattended safely. Both bad signs from the point of view of guest comfort and safety.

  • Caracal

    Based on the other reviews at, I’m sure the OP’s description of the place was accurate.

    Based on those same reviews, I don’t know why this was a surprise to her.

    Far easier to not book in the first place than to try for a refund. On the other hand, a night’s stay for free might be worth the effort for some.