Answer: If your airline tickets were nonrefundable, then Disney doesn’t owe you a refund, technically speaking.
But who cares about technicalities? Your daughter ran away, which is a legitimate reason for cancelling your vacation. As a company that caters to families — I mean, Disney is practically synonymous with family fun — you’d expect Mickey to show a little compassion.
I can understand why your insurance company would balk at a refund, too. Most policies have clauses that disallow claims for items such as pre-existing medical conditions. Unless you took out a “cancel for any reason” policy, a runaway child would probably not be a valid reason for a claim.
So where does that leave you? Disney sold you a vacation package and travel insurance that you believed would cover you. It didn’t. Your reasons for cancelling were good, but not good enough for your insurance company.
I think an appeal to Disney and your insurance company would have been useful. More than 90 percent of appeals on an insurance claim denial are successful. A brief, polite email is the best way to start. Here’s the online form.
Next time you book a vacation, consider shopping around for insurance before settling on one policy. Never take the first policy that’s offered to you by your agent. It might be the best one, but you need to do your homework before deciding on a particular insurance policy. At the very least, take the time to read the policy and all of its exclusions before signing on the dotted line.
I contacted Disney on your behalf. A representative contacted you and said Disney would cover your $588 in airline tickets.
(Photo: Mastery of Maps/Flickr Creative Commons)