Bad holiday travel advice – and the bad pundits who give it

I’m done with offering the same dry travel advice every year at about this time. Finished!

You’ve seen the tips: book your tickets early, travel on the holiday, spread your legs for the TSA and you’re guaranteed to have a good trip.

But the travel advice you’re likely to read around the holidays is growing mold, and not once in all of my years of offering it to my good readers has anyone written to say “thank you for recycling.”

You deserve better.

Oh, you want the truth? The whole, ridiculous, preposterous truth?

Well, OK.

There’s no “best” time to buy a plane ticket for the holidays, no “best” time to fly. It’s the holidays, silly! Airlines are trying to get the most money from you because everyone knows you want to fly home. And that whole bit about flying on the actual holiday? Stupid! They’re still gonna getcha, and as a bonus, you get to miss Christmas.

You can get to the airport early and still miss your flight. It can happen for any number of perfectly valid reasons, mostly, though, because employees want a little time off around the holidays, and it’s not that unusual for the good folks working the ticket counter to be shortstaffed, overwhelmed, and for long, long, loooong lines to form. So go on, get there at 3 a.m. No guarantees.

Be nice to the TSA agents, ticket agents and attendants, and they won’t necessarily be nice back to you. After all, it’s the happiest time of the year? Oh, nonsense. That might work during the summer, when everyone’s happy, but this is the darkest time of the year. Everyone’s crabby, and if they aren’t, they’re probably drunk. What’s more, they’re likelier to hate you if you put on that saccharine smile, because they’ll envy you for being so upbeat. Keep your head down, be cordial, but for cryin’ out loud, don’t wear your Santa hat to the airport.

(Let me add that I am not saying any friendly TSA agent you encounter is inebriated. We should all be so lucky. I am saying that your friendliness will not necessarily be reciprocated at this time of year. That should not stop you from being polite, of course.)

Don’t obey the TSA; everything will not be OK. Critics say the agency charged with “protecting” America’s transportation systems is on a power trip. The critics are more or less correct. Those of us who say, “Cooperate with the TSA, and there won’t be another 9/11” now find themselves with the uncomfortable choice between an untested, full-body scan or an invasive pat-down. The TSA needs someone to draw the line and say, “Enough!” Congress won’t do it, the courts won’t do it and the president won’t do it. So it’s up to us, the people. That time is now, during the holidays. It’s simple. Opt out of the scanner, show them that together we have the power to disrupt an unjust, possibly unconstitutional practice and restore some dignity to airport security.

In coming days and weeks, you’ll hear the travel industry’s soothsayers telling you the exact opposite of this. They’ll tell you to schedule your flight on Christmas and New Year’s, forcing you to miss precious family time. They’ll insist that there’s a best time of the day or week to buy a ticket, but they really ought to know better. They know that the sophisticated algorithms used by computer reservations systems can’t be foiled so easily, they can’t say for sure if there’s a cheaper ticket out there, because they don’t know — can’t know. They’ll tell you to be nice, to comply.

But they’re wrong.

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  • viajera

    I totally agree, enough of the sugar coating. For years I have confirmed first hand that there are no bargains out there around the holidays no matter how early you plan! I have to disagree about the santa hat, my husband sometimes wears one on our holiday trips, and people can’t help but smile, TSA and airline employees, etc. I guess it’s just something about a grown man with a silly hat!

  • TonyA_says

    Oh Mike, I’m with you. I always pick the wrong checkout line.
    Try reading the tabloids while you wait, then you will understand why :-)

  • TonyA_says

    Is that the essence of Buddhism?

  • bodega3

    The one thing you can write in stone about holiday travel is that nothing is set in stone about holiday travel. One year you might find fabulous last minute holiday fares. Those usually show up if sales are not where the carriers want them to be. Another year you might never see a deal. Thanksgiving is a shorter travel period but for Xmas and New Years you have more days so if you are flexible, you might find a good deal if you go early or stay later than right around the actual holiday dates. For a couple of years, WN never offered a lower fare from SAN to SFO than the one they first came out with when they released space. Of course, prior to needing those fares, when one of my kids was attending college in SAN, WN did offer sale fares. Just my luck!

  • http://elliott.org Christopher Elliott

    That’s true. The kids definitely make it interesting.

  • http://elliott.org Christopher Elliott

    TravelEkspert is my good friend Brian Ek from Priceline.

  • TonyA_says

    Oops, apologies to Brian then :-)

  • bodega3

    Why apologize when what is posted is not good, clear information? The biggest issue I have with online airline sites, such as Priceline, is that they provide limited information.

  • TonyA_says

    Hey thanks. I figured out a way to read his stuff over there without logging in. Here is the link: http://www.linkedin.com/today/post/articles/332179
    Those comments are wild! Who are these people? [or are they people?] :-)

  • http://elliott.org Christopher Elliott

    They are the entitled elites … the people who recklessly lean back their seats, waste their employers’ money on fraudulent frequent flier programs and tell us to just “cooperate” with the TSA. I’m there to hold a mirror to their faces and say, “Look at you!” And I will, until LinkedIn kicks me off its site.

  • TonyA_says

    To be perfectly clear, my apologies are to Brian [the person] – who very well could be a “neighbor” here in Connecticut.

    The old office of Priceline was in Stamford since the (original) founder lives in the area. http://www.nytimes.com/2001/04/22/nyregion/asking-what-s-next-for-hole-on-the-hill.html?pagewanted=all
    The HQ moved to nearby Norwalk. So it is possible that I bump into many Priceliners locally.

    As for the company itself (or any OTA for that matter), I really have no good words …

  • Jeanne_in_NE

    In the seat in front of you, reclining.

  • TonyA_says

    I can’t stop laughing, thanks

  • TonyA_says
  • Brian (aka The Travel Ekspert)

    Uh, what’s unclear about what I said? I said those were the national average fares for round-trip domestic flights based on the last 2 weeks of bookings on priceline.com. That’s pretty specific.

  • TonyA_says

    Re:

    Strikes me that a: Christmas Eve is, in fact, the best day to fly if you want the best chance at the lowest fare, and b: flying on the holiday is also when you’re going to get the cheapest fare.

    Most travel agents would agree with you. I thought this was pretty obvious (a “factoid”) since usually folks do not want to fly during the actual holidays since they want to be in their destinations already BY THE HOLIDAY. In fact many fares change seasonality to LOW from PEAK (or HIGH) sometime between 24DEC and 01JAN (departure).

    That said 24DEC, 25DEC, 31DEC and 11SEP are usually cheaper days to fly. And this year, 21DEC was also cheaper (more lower class seats available) because it was the end of the Mayan calendar :-)

  • LBJROCK

    I like advice such as this….straight up, no ice, no chaser.

  • Brian (aka The Travel Ekspert)

    Thanks for reinforcing my point. In his article, Chris appeared to be disputing whether the holiday was a cheaper day to fly, which is one of the points I was responding to. That’s all.

  • TonyA_says

    Of course, there is a short window, so all the cheap seats for 24/25DEC and 31DEC will also EVENTUALLY SELL OUT.

  • Brian (aka The Travel Ekspert)

    Amen, TonyA. Love the caps.

  • TonyA_says

    And btw, Chris said “There’s no “best” time to buy a plane ticket for the holidays, no “best” time to fly”.

    So the BEST is not necessarily the CHEAPEST or lowest price possible. You two might be talking about different things.

  • bodega3

    Brian, it does’t tell a shopper anything of importance, which is pretty much what is missing from online websites. An average means nothing as you are comparing apples to oranges. You can’t average fares from SFO to LAX with SFO to JFK.
    This kind of reporting reminds me of the children’s fable, Chicken LIttle. With the wrong information, people will believe something that could be false. Why due these average fare that you quote vary? Shoppers don’t get the information that is important. For some flights, there could be limited availablity and on other flights, there could be plenty of low fares. With areas being served by mulitple airports, are these prices reflecting open jaws? All online shoppers see is price and without knowing the reason why for that pricing just keeps them in the dark of how pricing actually works. There are still some good low fares available. Some are the lowest published and some are not the lowest but just one step above that is offered in a market on some days and some routings.

  • pops

    Yes, being “nice” actually makes ME feel good…

  • TonyA_says

    Pundits make very general or broad statements probably without having the numbers Brian has (since he is the VP of Priceline and has access to a lot of data). Maybe pundits have to call Brian (or someone at Expedia or ARC) and ask for data first (hopefully) before they open their lips. That said, he made a VERY GENERAL observation.

    But for the INDIVIDUAL traveler, there is no guarantee his/her situation will match or fit what the pundits say. So YES YOU ARE ALSO CORRECT, the only information that matters is the one the INDIVIDUAL SHOPPER NEEDS.

  • Extramail

    Thank you for the good laugh. I had a similar experience during the thanksgiving free for all at the grocery store. I finally had to laugh and give myself a good talking to about having forgotten something on my list which had driven me to the store in the first place. If we would all just take ourselves a little less seriously we might just get along better with each other.

  • Extramail

    Great article and thanks for the link. I have to tell you, my husband is one of the nicest business travelers I know; sometimes I get irked with him because I think he’s too nice. And, occasionally being nice to the TSA agents has some benefit. I won’t tell you what airport, but my husband is a frequent, frequent business traveler and he is now recognized by a couple of the agents and they tend to give him a pass on the pat downs he has to endure because of a titanium knee. And, good luck getting rid of the TSA. I can’t think of a single agency that the government started that has ever disappeared. One can only hope, I suppose.

  • TonyA_says

    Specially during the holidays :-)

  • Cybrsk8r

    I should think the TSA agents would be in a really good mood this time of year. I mean, think of all those Christmas gifts they’re stealing out of your luggage.

  • mikegun

    Funny thing was, it was about 5pm on Sunday. The store was practically empty!

  • Jeanne_in_NE

    I refer to people such as the one you described as “amateur shoppers”. You know, the people that only visit a certain store when a certain sale occurs, so they don’t know the layout, merchandise or policies of the store. Given the odd time (Sunday, 5 p.m.), I’m *sure* that was an amateur shopper.

  • Ann Lamoy

    I find that when I deal with crabby people in general I try to be nice. It affects them one of two ways. It either puts them in a better mood-if even only temporarily. Or it pisses them off more. And if it is the latter then there was no hope anyway since they are likely the type of person that just hates their job and looks for any reason to be in a bad mood. If it is the former then hopefully it will make a crummy day a bit better and make it nicer for the person behind me.

    As for actually traveling on or around the holiday periods? The only reason I would do this is because of a serious illness or death in the family. I loathe crowds with the fire of a thousand suns burning a fire on the side of my face. It’s why I shop on-line almost exclusively and do my grocery shopping early in the morning or late at night. (I’m a weird claustrophobe. Totally okay with small spaces if I am alone. Get me in a small space with a few people or in a big crowd? Panic, anxiety, just total get me the hell out)

  • Ed Boston

    Doesn’t really matter if where you are waiting is warm or not. If where your flight is coming from gets snowed in, your flight will get delayed/canceled.

  • mikegun

    Actually, a small town with limited supermarket choices. She knew her way around. She just simply had no respect for anyone or cared about anyone. She also made a point making sure they scanned her frequent shopper card.

    Keep in mind, the cashier was not much better, making comments about “not my job” and the other cashier thinking it was to much bother to help me.

    The customer felt my glare while she was screwing around with the potatoes and shrimp. When my groceries finally started down the belt, she was still there fiddling with her purse, her passive aggressive attempt to get back at me for the icy glare. I literally stood right next to her, shoulder to shoulder, without exchanging a word and started bagging my groceries while she continued to fiddle with her purse. She let out an exasperated sigh and stormed off.

    I’m pretty good and spotting passive aggressiveness. I don’t play that game. Backfired on her and she got even more upset as she stormed out…….with no shrimp.

  • Jeanne_in_NE

    Ah ha! Not an amateur shopper but a professional pain in the . . . neck.

  • TonyA_says

    Jeanne, maybe you know the reason why our stores keep on changing their layout. Once you get to know where the dog food, coffee, cookies, and bread aisles are then they change and jumble them around. I don’t unerstand why. Any idea?

  • Jeanne_in_NE

    Just to p—- me off. Seriously, I asked the manager of the store where I regularly shop and he said it was to match the layout of the newest store in the chain and that all the stores in the chain were to follow suit. You know, for “our convenience”. I said baloney, it was so we’d stumble around and impulse shop on our search for the parmesan cheese or what-have-you.

  • mikegun

    Oh…and she suggested to her 90 year old mother that she may want to have a seat on the bench while “they straighten out their prices”…just before she commented that now that she has the time, she’s getting the potatoes.

  • mikegun

    The premium eye level shelves tend to go to the manufacturers that are willing to pay a premium, generally in discounts and rebates to the chain. When those contracts are up, they essentially bid the space out to the highest bidder and it creates domino effect when they have to change the store layout.

    Friend of mine used to analyze this for a supermarket chain. The intent is to place the financial risk of introducing a new product more on the manufacturer rather than the supermarket. In actuality, the supermarket is able to generate more income without sacrificing markup.

    Usually the newest store in the chain is the most recently analyzed optimum layout and the goal is to consistently match the optimum layout throughout the chain.

    Years ago, I shopped at a new store that was the smallest new store that the chain had opened in however many years. They had to make do with the existing space where an old store sat. They touted how “every item the chain carries is stocked here, even in the reduced square footage”. After several months, I noticed that certain things were no longer available and variety had been reduced. (Yogurt, for example.) I paid a visit to one of their biggest stores and saw the varieties I was missing at my store. After a letter to corporate, I found out that the store management had decided to reduce variety because the labor costs of keeping every item on the shelf was too high. They had a hard time keeping the main sellers on the shelves, so they reduced the variety and focused on loading up the dairy case with only the big sellers.

    Promise made….and quickly broken.

  • Jeanne_in_NE

    Thanks! I kinda sorta knew about the premium space allocation, but I’m still convinced it’s all about me. Wait a minute, wasn’t that how your original post ended? :)

  • GrantRitchie

    Gangnam is a ritzy Beverly Hills-like area in South Korea, so living the high life is living “Gangnam style”.

  • naoma

    Thanks for the info. Someone sent me the video and I watched it. I was not aware (not keeping up enough!) of the Gangnam area~!!!!

  • Alia Naffouj

    I’m going to have to disagree with you on that one. I started checking prices for a trip home in Feb., AGS to FRA for Christmas. Feb prices $2502, Apr. $2443, May $2496, Aug. $1957, Oct. $ 2165/$2166 and finally Nov $1980/$2040 so the cheapest time was Aug, four months out.

  • crash025

    The agents aren’t motivated to be nice to you, help you out, or even let you know your full options. They want to process your issue and get you out of there. Upgrades LMAO … if you’re not an elite on the airline its self you’re not getting an upgrade without paying. US Airways won’t upgrade Star Alliance elites even if FC is completely open.