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  • Shocking viral videos: Could this be your company on YouTube?
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    Shocking viral videos: Could this be your company on YouTube?

Shocking viral videos: Could this be your company on YouTube?

Editor’s note: I have some exciting news this morning! I’ve started a blog for CBS Interactive called @Your Service,

  • Dave Carroll strikes again: “United needs to change in a big way”
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    Dave Carroll strikes again: “United needs to change in a big way”

Dave Carroll strikes again: “United needs to change in a big way”

He's back! United Breaks Guitars' Dave Carroll late yesterday released the third in his trilogy of United-themed songs. It's a nice little bluegrass tune. Here are details on the making of the song.

The agony and ecstasy of online travel videos

Allow me to vent for a minute. Online video may be the future of travel, but it is most certainly not the present.

Where do you post all those soon-to-be viral vacation videos? Click here to upload

Good thing YouTube isn't losing as much money as everyone thought, because when it comes to posting your vacation videos online, you probably don't want to waste your time anywhere else. But I'm getting a little ahead of myself.

Want better customer service? Look to your inner journalist

The ticket agent just threw the book in your face. The hotel clerk gave you a firm "no." The rental agent shook his head when you asked for a car. Paging Edward R. Murrow.

Ready for your close-up? How to be a YouTube star on your next vacation

Marilyn Parver never wanted to become a YouTube star. Neither did Iesha Walker. Their path to social media celebrity didn’t involve uploading an overproduced music video, clips of dancing comedians or laughing babies. They just took their video cameras on vacation.
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