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XL passengers invade my economy class seat — and airlines let them

When Elisabeth Haas took her window seat on an American Airlines flight from Orlando to Dallas earlier this year, she discovered a problem – a very big problem.

“Crushed” by an XL passenger on a Southwest flight

It's not every day that I republish a complaint letter in its entirety. Then again, it's not every day that an airline does the right thing without yours truly getting involved. Maybe it was the letter. Or maybe it was the fact that the airline in question was Southwest.
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