What do floods in South Carolina and a $300 drop-off fee have to do with destroying the consumer advocacy on this site? Continue reading…
When people ask me to name the worst airline in the world — and they ask me often — I think I know what they really want.
Three U.S. airlines top a new list of the most hated airlines in the world, underscoring how far passengers believe America’s airlines have slipped when it comes to customer service. The numbers come at a time when U.S.-based airlines are reaping record profits.
If you travel, you probably already know that smartphone apps aren’t that smart. In fact, they’re sometimes buggy, sluggish and hard to use.
Why do surveys always want your to name the best companies to do business with? What we really want to know is: Who’s the worst?
That’s especially true for our beloved, and obscenely profitable, domestic airlines.
No problem. Here’s a link to the survey.
But beyond naming names, I’d like to know what, exactly, is so bad about your least favorite airline.
Is it the fares? The service? The fees? Something else?
Send me a note or leave a comment. I’ll post the results soon.