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    Broke bride wants a $3,000 refund from Hilton — should I help her?

Broke bride wants a $3,000 refund from Hilton — should I help her?

Six months before getting married in her hometown of Santa Rosa, Calif., Pamela Baker-Miller made hotel arrangements for some of […]

A canceled wedding causes an existential crisis

Not every case that crosses my desk makes me question the very foundations of my consumer advocacy practice. But Sandy Neff's did.

Should I fire my travel agent?

Brian Durbin’s destination wedding is off to a bad start. His travel agent isn’t returning his calls and he and his fiancée are afraid everything isn’t going to run smoothly. What do you do when your travel agent goes AWOL?

I missed my brother’s wedding and now I’m missing my refund

Ronnee Schweizer's flight to the Virgin Islands is canceled, and when her online agency issues a refund, part of the money is missing. How does she get it back?

Does Sandals owe me anything for deleting my wedding photos?

This is one of the strangest cases I've come across in my two decades of fielding consumer complaints. It involves a honeymooning couple's missing wedding photos, me, and another me.

Do they hate us?

When I lived in the Florida Keys, an area heavily dependent on tourism, I remember seeing a bumper sticker a time or two: "If it's tourist season," it asked, "why can't we shoot them?"

“What can I do to get them to honor this rate?”

Everyone knows that hotel rates can fluctuate from day to day. But when Preston Moore tried to book a room at the JW Marriott Denver at Cherry Creek, he was surprised to find they wanted to raise his rate by $130 from one day to the next -- a price he says he couldn't afford.
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