Not every case that crosses my desk makes me question the very foundations of my consumer advocacy practice. But Sandy Neff's did.
Brian Durbin’s destination wedding is off to a bad start. His travel agent isn’t returning his calls and he and his fiancée are afraid everything isn’t going to run smoothly. What do you do when your travel agent goes AWOL?
Ronnee Schweizer's flight to the Virgin Islands is canceled, and when her online agency issues a refund, part of the money is missing. How does she get it back?
This is one of the strangest cases I've come across in my two decades of fielding consumer complaints. It involves a honeymooning couple's missing wedding photos, me, and another me.
When I lived in the Florida Keys, an area heavily dependent on tourism, I remember seeing a bumper sticker a time or two: "If it's tourist season," it asked, "why can't we shoot them?"
Everyone knows that hotel rates can fluctuate from day to day. But when Preston Moore tried to book a room at the JW Marriott Denver at Cherry Creek, he was surprised to find they wanted to raise his rate by $130 from one day to the next -- a price he says he couldn't afford.
It had all the makings of an unsolvable case. It involved a canceled wedding, nonrefundable tickets and an airline that refuses to answer my e-mails. But never say never.