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The government shutdown’s surprise effect on travelers

The government shutdown was supposed to be a non-event for travelers, but it didn’t quite turn out that way.

No compensation for Air Force One delay?

Here’s a complaint you don’t see every day. It comes to us by way of Alex Johnston, who was flying […]

Oops! Wrong inaugural rate at the Capitol Hill Hotel Washington D.C.

Faith James likes to think of herself as a “pretty savvy traveler” but when she planned to attend the presidential […]

Everyone else has “brushed us off” — should I, too?

Usually, when multiple parties tell you that you don’t have a case, there’s something to it. So when Mary Kay Kachikis wrote to me about a Quality Inn in Washington that she claims “negligently” misrepresented itself, I have to admit — I was a little skeptical.

Time to get political? Yes, and here’s how

Consumer advocate Elizabeth Warren is running for the U.S. Senate in Massachusetts and across the country, the Occupy Wall Street movement has taken hold as a grassroots consumer movement. Of course, there’s also Ralph Nader, who has made two unsuccessful presidential bids.

Do travelers need new federal protections?

It’s not your imagination. Congress seems to be paying closer attention to travelers’ welfare.

Ridiculous or not? Hotels eye airline-like rebooking fees

I'm always on the lookout for new fees, so when Katherine Walton emailed me about her recent stay at the Chateau Timberline, a hotel in Packwood, Wash., she had my attention.
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