Volkswagen has been doing a lot of apologizing recently, but not to Katherine Henderson.
She and her husband bought a 2009 Jetta TDI in March of 2015 for $13,000 from a local car dealership in Ohio. They drove it for six months without incident. But last week, it died and had to be towed to the dealership.
“They determined that there are metal shavings in the fuel system,” said Henderson. “Issues with the high-pressure fuel Pump in the 2009 Jetta are well known and well documented.” Continue reading…
P.J. Zornosa is a longtime Alamo Rent a Car customer. He knows what to ask for when he’s renting a car, and knows what to expect. Or at least, he thought he did.
This week, Zornosa rented a midsize car from Alamo. But instead of being given the key to a Pontiac G6 “or similar” he was offered a Volkswagen Beetle. Could that be correct?
I inquired as to how could a Beetle be a “midsize.” I was defensively told that it and the Toyota Corolla were midsize cars. They said, “I don’t determine the classification of cars and their size.”
Zornosa is right. Even VW classifies its Beetle as a compact car.
Are car rental companies quietly changing their categories to make more money? An Alamo spokeswoman denies it.
Alamo has always classified the Volkswagen Beetle as a midsize car. No changes at all. However, car classes obviously are subject to change — as fleets change over time, criteria may be revised here and there. Also, while there are some similarities among car rental companies’ classifications, there are also differences.
If you’ve seen a car rental category downgrade in the recent past, let me know.