VRBO

What to do when you get dumped by your travel company

Barry Shiller’s vacation rental owner got a better offer just before he checked in. And suddenly, his family had no place to stay for their theme park vacation this spring.

He’d booked a house in Orlando through VRBO.com, a vacation rental Web site. But a few weeks before the family was supposed to check in, the owner contacted him to report that the house had been “double-booked.” A refund check was already in the mail. Continue reading…


Hey VRBO, what happened to the security deposit on my vacation rental?

I’m a longtime admirer — and critic — of VRBO, the dominant vacation rental site. I like the way it consolidates a disorganized business like vacation rentals into a cohesive online marketplace and makes it easy for consumers and rental owners to find each other. But one thing I’ve never been able to understand is how it disingenuously feigns neutrality in disputes between managers and customers.
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I canceled my vacation rental, but they’re keeping my deposit

David Smith/Shutterstock
David Smith/Shutterstock
Pat Morin’s vacation rental in Aruba is a disaster — and she hasn’t even left yet. She’s trying to get her money back, but the owner refuses. Is there any hope?

Question: I recently paid a $2,060 deposit to rent a home in Aruba through VRBO. Before I was sent a copy of the lease, I realized that the rental didn’t have enough room for our party of 10, and I notified the owner that I wanted to cancel.

The owner refuses to refund the deposit, saying she runs the rental “like a timeshare.” I don’t even know what that means. That should have been explained in rental agreement, and even more importantly it should be explained to a customer when they are making a $2,060 deposit.
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Vacation rental scams are a growing problem

Tania Rieben thought she’d scored a bargain on a one-bedroom condominium in Maui for spring break. She’d found the vacation rental through a popular Web site called VRBO.com and then negotiated directly with the owner.

But after she wired $4,300 for a six-week rental, the person claiming to represent the property stopped answering her e-mails, and she soon made a stunning discovery: The “owner” was actually a scam artist who had obtained the real owner’s e-mail password and assumed his identity.

“Now the money’s gone,” Rieben says. “And I don’t have a condo.”
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