Some cases are resolved quickly. Some aren’t. Sheila Drezner Freedman’s problem with Tauck dates back to February 2010, and although the high-end tour operator thinks it is closed, she’s still fighting.
Maybe Ronald and Katherine Taylor weren't meant to take a cruise. After listening to their story, you might be forgiven for thinking so.
Noreen Ismail seemed to have an airtight case against Spirit Airlines. Its transgressions against her, her husband, and 11-month old included overcharging her for her carry-on luggage abandoning her in Boston and making promises it never intended to keep.
Kristen Hoyle just had one of those flights that give the airline industry an awful reputation.
I‘ve already written about Southwest’s new restrictions on credits. Well, passengers haven’t exactly warmed to them and other policy changes.
When you buy an "illegal" airline ticket -- which is to say, a ticket that violates a carrier's booking rules -- the penalties can be severe. It's not uncommon to have your frequent flier account suspended or for your travel agent to receive a debit memo, demanding the fare difference.
You don't have to be a regular reader of this site to know that airlines are trying wring more ancillary fees from their customers. Or that customers are fighting back.