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    “Even though some folks might not believe it, airlines have a heart”

“Even though some folks might not believe it, airlines have a heart”

Here’s a case with a happy-ish ending that involves one of the most complained-about airlines flying: American Airlines.

Bumped, but where’s my voucher?

Delta promises Shirin Vakharia a flight voucher if she volunteers to take another flight. She does -- but where’s the scrip?

Do I deserve a refund for this LivingSocial deal?

Teri Rustmann’s Living Social voucher for a Caribbean vacation isn’t worth the money it’s printed on -- or so he thinks. Why won’t the company refund it?

When do JetBlue’s vouchers expire? Whenever it says they do

JetBlue is one of only a few airlines that issues flight vouchers when a fare drops after you book it, […]

I gave up my airline seat — now my company wants the voucher

When Qatar Airways oversold Anto Nirmal's recent flight from Trivandrum, India, to Doha, he volunteered to surrender his seat and take the next scheduled flight. In exchange, Qatar Airways offered him a voucher, which he could use for a future trip.

Why won’t RIU extend my hotel voucher?

When Dave Mootz checked into the RIU Playacar two years ago, he was greeted by trucks and construction workers where there should have been a quiet beach. The area was undergoing a much-needed beach restoration project — during his much-needed Mexico vacation.

They canceled his flight twice – are these vouchers enough?

Archie Wong and his family found themselves stranded in Hawaii after American Airlines canceled their flight from Kona to Los […]

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