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The dangers of dynamic currency conversion

Processing a credit card charge for overseas purchases used to be pretty simple. You swiped your card while on vacation, your bank changed the money from pesos or euros into greenbacks, and the amount you’d spent appeared on your bill. Maybe you paid a small conversion fee, but you also got a competitive exchange rate.

“I lost several thousand dollars based on advice given by a cruise line”

If Jothi Kesavan's problem looks familiar, that's because it should be. No sooner do I say the word "cruise" these days than readers of this blog think, "denied boarding."

Why can’t I transit through London?

Mita Upadhyay has a "Catch-22" problem with a visa, but British Airways wants $500 to fix it. Is that good customer service -- or a hard lesson learned about having the right paperwork?

Can this trip be saved? Icelandair’s ESTA snafu strands 18-year-old in UK

Carrie LaMarr is steamed at Icelandair. Because of a misunderstanding over her son's visa requirements, he was denied boarding on a flight this summer. He had to stay in Europe two extra days and pay another $905 to fly home.

Passenger refunded $2,706 after airline denies mileage credit

Gordon Robertson paid $2,706 for a ticket from Vancouver to Brisbane on Singapore Airlines. Little did he know that the ticket didn't come with something he -- and indeed, most passengers -- expect when they book a flight: frequent flier miles.

Who pays for a Disney cruise wrecked by Norwalk virus?

Let's say your cruise is cut short by the outbreak of a gastrointestinal virus. You spend most of your vacation quarantined in your cabin. Should you pay for it?

Bank insists $1,390 gas bill is correct — now what?

Remember last year's soaring gas prices? Annette Lazzarotto will never forget them. She paid $1,390 for a single tank of gas on a visit to Italy. What's worse, her bank insisted the charges were legit, and billed her for the full amount.
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