Are lax rules slowing down airline ticket refunds?

Kathleen and Eugene Bianucci paid $5,770 for a pair of round-trip tickets between San Francisco and Dublin this year on […]

Why is Virgin dragging its feet on my ticket refund?

LeEster Koranteng's husband misses his flight because of a stroke, and the airline eventually promises her a refund. But the money is nowhere in sight, and it's been weeks since it agreed to credit her for the ticket. Now what?

Ridiculous or not? Airlines fall in love with fuel surcharges all over again

When Sylvia Dawson tried to book airline tickets from New York to London for a group traveling next month, she was taken aback by the fare.

Nothing says “we don’t care” like a tray of unwanted food left in front of you for a few hours

Did Chris Hill's mother and aunt have a bad flight on Virgin Atlantic? Without a doubt. The flight attendants were rude and the service was terrible, by their account.

Strike update: Virgin Atlantic deploys larger aircraft to accommodate stranded air travelers

You knew this would happen.

“Should I just take the money and run?”

Megan Boing booked two tickets from Chicago to London on Virgin Atlantic Airways for her honeymoon. Then the airline canceled her flights. Normally, it would offer her two options: either a full refund or a new flight of its choosing. But that's not what happened.

Has Virgin Atlantic deflowered EU Rule 261?

The European Union has some of the toughest passenger rights laws on the books. But is Virgin Atlantic thumbing its nose at the rules? EU Rule 261 says delayed passengers must be compensated a minimum of €250, but it recently offered a passenger just 5,000 miles when it canceled a flight.