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The top 5 viral customer service videos of all time

When it comes to bad customer service, seeing is believing.
By |September 23rd, 2010|OYS|1 Comment|

Oh when oh when will that pesky volcano stop erupting?

Here's a story that's familiar to anyone traveling to and from Europe in the last week: Erupting volcano. Canceled flight. Nothing to do but hit the Internet for some help.

Smile! The TSA is taping you — and here’s what you need to know about it

You may have noticed that the Transportation Security Administration, the agency charged with safeguarding America's transportation systems, has a thing for video.

United Breaks Guitars, the sequel: “What did you mean when you said you’re sorry?”

And now an update on an interview I published last week with United Airlines regarding the viral video controversy, United Breaks Guitars.

The agony and ecstasy of online travel videos

Allow me to vent for a minute. Online video may be the future of travel, but it is most certainly not the present.

Where do you post all those soon-to-be viral vacation videos? Click here to upload

Good thing YouTube isn't losing as much money as everyone thought, because when it comes to posting your vacation videos online, you probably don't want to waste your time anywhere else. But I'm getting a little ahead of myself.

Open your eyes: everything is about to change for travelers

One of the most popular cameras on the number one photo-sharing site isn't a camera at all. It's the Apple iPhone. I mention this for two reasons. First, because a new iPhone is being released June 19. And second, because it now includes a feature that promises to change the way we travel: a video camera.