When it comes to bad customer service, seeing is believing.
Here's a story that's familiar to anyone traveling to and from Europe in the last week: Erupting volcano. Canceled flight. Nothing to do but hit the Internet for some help.
You may have noticed that the Transportation Security Administration, the agency charged with safeguarding America's transportation systems, has a thing for video.
And now an update on an interview I published last week with United Airlines regarding the viral video controversy, United Breaks Guitars.
Allow me to vent for a minute. Online video may be the future of travel, but it is most certainly not the present.
One of the most popular cameras on the number one photo-sharing site isn't a camera at all. It's the Apple iPhone. I mention this for two reasons. First, because a new iPhone is being released June 19. And second, because it now includes a feature that promises to change the way we travel: a video camera.