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Is this British Airways flight bad enough for you?

Arthur West's 50th anniversary trip to Venice was "extremely enjoyable" — except for one little issue: the British Airways flights. All of them.

Road trip update: All roads lead to Venice

They saved the best for last.

“We have been ripped off”

Kate Silver didn't stay at the Hotel Arlecchino in Venice earlier this year, even though she had a confirmation from her online travel agency. Instead, she and her husband, Howard, were "walked" to the Hotel Continental when the Arlecchino was oversold.

Overbilled for my Venice hotel — where’s my travel agent?

Shannon Stark's mother is about to leave for Venice, but there's a little problem with her trip. Someone overcharged her by $400 for her accommodations, and she'd like to get that taken care of before her vacation begins.
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