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It’s “just” Kirkwood, thanks very much!

One of the first things Kevin “Coop” Cooper told me when we met up yesterday to ski at Kirkwood is […]

In Lake Tahoe, skiing is believing

Sometimes the best way to tell you about where I’ve been is to get out of the way and let […]

We’re halfway there, kids

Watching your kids advance from being never-ever skiers, and not being able to stand on the mountain without falling over, […]

Can social media improve customer service? Vail Resorts discovers the answer one run at a time

When it comes to using technology to improve the travel experience, Vail Resorts is known as one of the most progressive resort companies in America. I’ve interviewed CEO Rob Katz several times about Vail’s EpicMix initiative, and RFID-enabled ticket system that integrates with social media. Version 2 of EpicMix goes live next month, and I thought I’d check in with him to see the progress.

Thanks to EpicMix, everyone knows what you did last winter

Radio-frequency identification (RFID) technology isn't new, even to the travel industry.

Vail Resorts’ Katz: New EpicMix application is “best of both worlds”

EpicMix is Vail Resorts' newest online mobile application for winter sports, and with ski season just around the corner, I asked Rob Katz, Vail Resorts' CEO, to weigh in on social media and skiing. Here's our interview.