VACATION
A shabby vacation rental and a missing refund
When Carol Swartz tries to check in to a condo in New Hampshire, she finds the unit in a state of disrepair. Now the site through which she booked the rental is refusing a refund, despite a written guarantee. Can it do that?
Is this a scam? A vacation package never received
The offer looked like an incredible bargain. For just $1,749, Judy Citko and her fiancé could fly from California to Florida and enjoy a three-day Caribbean “cruise and stay” package.
My dog needs to have surgery. No, seriously.
When Allan Keiter’s dog needs major surgery, he’s forced to cancel his Caribbean vacation. But his hotel won’t let him reschedule his vacation. Why not?
Nothing says “I’m sorry” like airline miles
Renata Fidman’s outbound flight is delayed because of mechanical problems, so is her return flight. The compensation? A form letter and a few frequent flier miles. Is it enough?