VACATION

A shabby vacation rental and a missing refund

Ed/Shutterstock
Ed/Shutterstock
When Carol Swartz tries to check in to a condo in New Hampshire, she finds the unit in a state of disrepair. Now the site through which she booked the rental is refusing a refund, despite a written guarantee. Can it do that?

Question: We just had a frustrating experience with HomeAway and I need your help. I recently rented a condo in Laconia, New Hampshire, that we found through the site. It was advertised as a “luxury” condo, and we paid a total of $1,886, which included $49 for HomeAway’s “Carefree Guarantee Rental” program.

When we arrived at the condo, we found the exterior was in a sad state of disrepair. We did not even feel safe climbing the stairs to find our unit. The unit was clean but shabby and clearly not luxurious.
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Why the travel crowd is smarter than you — or me

Pakky77/Shutterstock
Pakky77/Shutterstock
Go on, follow everyone to the beach this weekend.

Turns out that avoiding the crowds — which the world’s so-called travel “experts” recommend this time of year — isn’t just a yawner of a cliche. It can be flat-out wrong, too.

“People visit the same place at the same time for a reason,” says Michael Gehrisch, president of the Destination Marketing Association International, a trade group for destination marketing organizations. “Because it makes sense.”

Reality check: When you head to the Jersey shore with the rest of the herd, you’ll pay more for your summer vacation. You might have a little trouble finding a choice spot in the sand to stake your umbrella. Looking for a table at your favorite restaurant? Fuhgeddaboudit.
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Is this a scam? A vacation package never received

the-oceanThe offer looked like an incredible bargain. For just $1,749, Judy Citko and her fiancé could fly from California to Florida and enjoy a three-day Caribbean “cruise and stay” package.

But that’s not all. The price covered three adults and six children – a total of nine travelers.

The catch: Citko had to pay for it with a wire transfer from her bank. No credit cards accepted.

No surprise that the tickets never came and that the vacation didn’t happen. (What gave it away? The wiring money or the too-good-to-be-true price?)
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My dog needs to have surgery. No, seriously.

Pixellating Dachshund. / Photo by Mr. T - Flickr
Question: I booked a trip a few weeks back to Regent Palms in the Turks and Caicos through a website called SniqueAway. It didn’t allow for any refunds or changes. The booking appears to be made through a company called Classic Vacations.
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