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Is the American-US Airways merger delivering on its promises?

The new American Airlines — the product of last year’s controversial merger between American and US Airways — may only […]

Why is US Airways so un-American?

If you read nothing more than the headline of this story, you might think this is another rant about the evils of airline consolidation — a consolidation that, by the way, isn't over yet.

What to do when your airline betrays you

To call Ron Giancoli a loyal US Airways customer might be something of an understatement. A sales manager from West Chester, Pa., he's flown on the airline — which recently merged with American Airlines — almost exclusively for the last three decades.

Can’t fly after emergency appendectomy — how about a refund?

If you've ever wondered what goes on behind the scenes when a case comes in, let me offer a little glimpse. The email goes to a group of trusted advisors and … we argue.

After brother’s death, where’s my airfare refund?

After Irene Reitman's brother passes away, she cancels her trip to Las Vegas. But American Airlines won't refund her fare. Why not?

Let’s unmerge a few airlines

The Justice Department's settlement agreement with American Airlines and US Airways, which will finally allow the carriers to merge, is taking the airline industry in the wrong direction, say many travelers.

Hey US Airways, do you really want my eyeball to explode on a plane?

Jennene Colky can't fly because she has a detached retina. Why won't US Airways refund her ticket?
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