Pamela Mason knew her US Airways ticket to California was nonrefundable. But she thought her circumstances — she became
Here’s a case with a happy-ish ending that involves one of the most complained-about airlines flying: American Airlines.
The new American Airlines — the product of last year’s controversial merger between American and US Airways — may only […]
If you read nothing more than the headline of this story, you might think this is another rant about the evils of airline consolidation — a consolidation that, by the way, isn't over yet.
To call Ron Giancoli a loyal US Airways customer might be something of an understatement. A sales manager from West Chester, Pa., he's flown on the airline — which recently merged with American Airlines — almost exclusively for the last three decades.
If you've ever wondered what goes on behind the scenes when a case comes in, let me offer a little glimpse. The email goes to a group of trusted advisors and … we argue.
After Irene Reitman's brother passes away, she cancels her trip to Las Vegas. But American Airlines won't refund her fare. Why not?