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After brother’s death, where’s my airfare refund?

After Irene Reitman's brother passes away, she cancels her trip to Las Vegas. But American Airlines won't refund her fare. Why not?

Let’s unmerge a few airlines

The Justice Department's settlement agreement with American Airlines and US Airways, which will finally allow the carriers to merge, is taking the airline industry in the wrong direction, say many travelers.

Hey US Airways, do you really want my eyeball to explode on a plane?

Jennene Colky can't fly because she has a detached retina. Why won't US Airways refund her ticket?

“Unintentional things can and do happen during flights”

Before I tell you about Justin Cohen's case, there are one or two things he wants everyone to know. He likes kids. He's a former teacher and has a "high tolerance" for unruly youngsters.

Should US Airways compensate me for a lodging error?

Ken Middleton and his girlfriend were flying back to the mainland after enjoying a vacation in Hawaii. At least, they were supposed to be. But their US Airways flight was canceled because of a mechanical problem and they were rebooked on a flight 24 hours later.

Should my airline compensate me for a lost cruise?

It started with a simple misunderstanding.

Stranded in China without an airline ticket

Melissa Sigritz is forced to pay $2,450 to get back home after her airline leaves her stranded in China. Is she entitled to a refund?