Quantcast
  • Screen Shot 2014-07-01 at 5.26.05 AM
    Permalink Gallery

    What is this “thing” in my airline meal – and what are you going to do about it?

What is this “thing” in my airline meal – and what are you going to do about it?

If you’re a regular reader of this site, it may seem hard to believe, but even first-class passengers sometimes need […]

  • Chris Parypa Photography / Shutterstock.com
    Permalink Chris Parypa Photography / Shutterstock.comGallery

    Oh, for the last time – nonrefundable means nonrefundable (except when it doesn’t)

Oh, for the last time – nonrefundable means nonrefundable (except when it doesn’t)

Pamela Mason knew her US Airways ticket to California was nonrefundable. But she thought her circumstances — she became

  • Chris Parypa Photography / Shutterstock.com
    Permalink Chris Parypa Photography / Shutterstock.comGallery

    “Even though some folks might not believe it, airlines have a heart”

“Even though some folks might not believe it, airlines have a heart”

Here’s a case with a happy-ish ending that involves one of the most complained-about airlines flying: American Airlines.

Is the American-US Airways merger delivering on its promises?

The new American Airlines — the product of last year’s controversial merger between American and US Airways — may only […]

Why is US Airways so un-American?

If you read nothing more than the headline of this story, you might think this is another rant about the evils of airline consolidation — a consolidation that, by the way, isn't over yet.

What to do when your airline betrays you

To call Ron Giancoli a loyal US Airways customer might be something of an understatement. A sales manager from West Chester, Pa., he's flown on the airline — which recently merged with American Airlines — almost exclusively for the last three decades.

Can’t fly after emergency appendectomy — how about a refund?

If you've ever wondered what goes on behind the scenes when a case comes in, let me offer a little glimpse. The email goes to a group of trusted advisors and … we argue.