When I read about flights like Prabir Mehta’s, I can’t help but exclaim: airline alliances! Curse you, airline alliances!
When I think about the benefits of airline mergers, I’m reminded of Karen Griffin’s story.
When Patricia Clay’s mother dies unexpectedly, US Airways promises to “consider” a refund of her change fees. Why won’t it […]
Complaints about being overcharged by an airline are a dime a dozen. But Shazia Shahid’s overbilling problem is not a […]
If you’re a regular reader of this site, it may seem hard to believe, but even first-class passengers sometimes need […]
Pamela Mason knew her US Airways ticket to California was nonrefundable. But she thought her circumstances — she became
Here’s a case with a happy-ish ending that involves one of the most complained-about airlines flying: American Airlines.