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Left at the wrong airport after a cancellation

Should airlines compensate their passengers for delays? Before you answer, meet Melissa Bailey-Yoder, who lives in Waterbury, Vt., and was […]

Help! The ticket cost $157, but the change fee was $200

Airlines love to talk about how they offer customers “options” when they tack fees and surcharges on to a ticket. […]

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    That’s one fine mess you’ve gotten yourself into with your OneWorld flight

That’s one fine mess you’ve gotten yourself into with your OneWorld flight

When I read about flights like Prabir Mehta’s, I can’t help but exclaim: airline alliances! Curse you, airline alliances!

Two cheers for all those airline mergers

When I think about the benefits of airline mergers, I’m reminded of Karen Griffin’s story.

Mom died, but US Airways won’t refund my fee

When Patricia Clay’s mother dies unexpectedly, US Airways promises to “consider” a refund of her change fees. Why won’t it […]

What does US Airways owe me for “ruining” my vacation?

Complaints about being overcharged by an airline are a dime a dozen. But Shazia Shahid’s overbilling problem is not a […]

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    What is this “thing” in my airline meal – and what are you going to do about it?

What is this “thing” in my airline meal – and what are you going to do about it?

If you’re a regular reader of this site, it may seem hard to believe, but even first-class passengers sometimes need […]