An extra day in Mexico? What’s not to love about that?

Deborah Love and her boyfriend got to feel the warmth of Mexico for an extra day in March. They had no choice. One of the many winter storms that slammed the Northeast forced the cancellation of her return flight.

They were determined to make it back. So determined that they booked their own flight the next day and sent US Airways the bill.

Now they’re trying to collect the money from the airline, and they’ve recruited our forum advocates to their cause. Details are right here.
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Where’s our refund from US Airways?

When Sue Ellen Svik’s mother-in-law passes away, she and her husband have to cancel a flight on US Airways. Their online agency, Expedia, promises to handle a refund. But now the airline says it’s keeping their money. Why?
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Kicked out of two frequent flier programs at once — now what?

Carlos Conde is a longtime AAdvantage member, traveling weekly for work and often for leisure, as well. He’d racked up 600,000 miles, 16 eVIP upgrades and had executive platinum status.

He was also a US Airways dividend miles member with elite status.

When the two airlines merged, Conde’s programs were combined into a new AAdvantage account with all miles, status and upgrades. But last month, he was contacted by American Airlines’ “corporate security” department and notified that he had been expelled from not one, but both programs, with virtually no recourse for appeal.
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