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Mom died, but US Airways won’t refund my fee

When Patricia Clay’s mother dies unexpectedly, US Airways promises to “consider” a refund of her change fees. Why won’t it […]

What does US Airways owe me for “ruining” my vacation?

Complaints about being overcharged by an airline are a dime a dozen. But Shazia Shahid’s overbilling problem is not a […]

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    What is this “thing” in my airline meal – and what are you going to do about it?

What is this “thing” in my airline meal – and what are you going to do about it?

If you’re a regular reader of this site, it may seem hard to believe, but even first-class passengers sometimes need […]

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    Oh, for the last time – nonrefundable means nonrefundable (except when it doesn’t)

Oh, for the last time – nonrefundable means nonrefundable (except when it doesn’t)

Pamela Mason knew her US Airways ticket to California was nonrefundable. But she thought her circumstances — she became

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    “Even though some folks might not believe it, airlines have a heart”

“Even though some folks might not believe it, airlines have a heart”

Here’s a case with a happy-ish ending that involves one of the most complained-about airlines flying: American Airlines.

Is the American-US Airways merger delivering on its promises?

The new American Airlines — the product of last year’s controversial merger between American and US Airways — may only […]

Why is US Airways so un-American?

If you read nothing more than the headline of this story, you might think this is another rant about the evils of airline consolidation — a consolidation that, by the way, isn't over yet.