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    That’s one fine mess you’ve gotten yourself into with your OneWorld flight

That’s one fine mess you’ve gotten yourself into with your OneWorld flight

When I read about flights like Prabir Mehta’s, I can’t help but exclaim: airline alliances! Curse you, airline alliances!

Two cheers for all those airline mergers

When I think about the benefits of airline mergers, I’m reminded of Karen Griffin’s story.

Mom died, but US Airways won’t refund my fee

When Patricia Clay’s mother dies unexpectedly, US Airways promises to “consider” a refund of her change fees. Why won’t it […]

What does US Airways owe me for “ruining” my vacation?

Complaints about being overcharged by an airline are a dime a dozen. But Shazia Shahid’s overbilling problem is not a […]

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    What is this “thing” in my airline meal – and what are you going to do about it?

What is this “thing” in my airline meal – and what are you going to do about it?

If you’re a regular reader of this site, it may seem hard to believe, but even first-class passengers sometimes need […]

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    Oh, for the last time – nonrefundable means nonrefundable (except when it doesn’t)

Oh, for the last time – nonrefundable means nonrefundable (except when it doesn’t)

Pamela Mason knew her US Airways ticket to California was nonrefundable. But she thought her circumstances — she became

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    “Even though some folks might not believe it, airlines have a heart”

“Even though some folks might not believe it, airlines have a heart”

Here’s a case with a happy-ish ending that involves one of the most complained-about airlines flying: American Airlines.

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