It is perhaps one of the most glaring double standards in the travel industry: An airline is under absolutely no […]
Should airlines compensate their passengers for delays? Before you answer, meet Melissa Bailey-Yoder, who lives in Waterbury, Vt., and was […]
Airlines love to talk about how they offer customers “options” when they tack fees and surcharges on to a ticket. […]
When I read about flights like Prabir Mehta’s, I can’t help but exclaim: airline alliances! Curse you, airline alliances!
When I think about the benefits of airline mergers, I’m reminded of Karen Griffin’s story.
When Patricia Clay’s mother dies unexpectedly, US Airways promises to “consider” a refund of her change fees. Why won’t it […]
Complaints about being overcharged by an airline are a dime a dozen. But Shazia Shahid’s overbilling problem is not a […]