Pull up a chair, grab some popcorn and watch this merger drama unfold

What can you do when a high-profile airline merger foils your travel plans and forces you to buy a last-minute airline ticket?

If you said, “Write the Great American Novel,” or “Laugh it off,” then meet Salim Bhabhrawala, today’s contestant who finds himself in the trenches of consumer advocacy.

Standard disclaimers: live case, missing details, but high entertainment value. And, let’s face it, isn’t that why you tune in every day?
Continue reading…

Can someone please help save Viviane Tran’s honeymoon?

Viviane Tran and her husband are flying from Washington to Tokyo on US Airways for their honeymoon in April. They’ve scraped together 240,000 Dividend Miles for the occasion to splurge for first-class seats.

And then they received the email. The one saying their flight schedule had changed. The one that threatens to destroy their carefully-planned postnuptial vacation. And they need your help fixing it — now.
Continue reading…