An extra day in Mexico? What’s not to love about that?

Deborah Love and her boyfriend got to feel the warmth of Mexico for an extra day in March. They had no choice. One of the many winter storms that slammed the Northeast forced the cancellation of her return flight.

They were determined to make it back. So determined that they booked their own flight the next day and sent US Airways the bill.

Now they’re trying to collect the money from the airline, and they’ve recruited our forum advocates to their cause. Details are right here.
Continue reading…

Where’s our refund from US Airways?

When Sue Ellen Svik’s mother-in-law passes away, she and her husband have to cancel a flight on US Airways. Their online agency, Expedia, promises to handle a refund. But now the airline says it’s keeping their money. Why?
Continue reading…

Kicked out of two frequent flier programs at once — now what?

Carlos Conde is a longtime AAdvantage member, traveling weekly for work and often for leisure, as well. He’d racked up 600,000 miles, 16 eVIP upgrades and had executive platinum status.

He was also a US Airways dividend miles member with elite status.

When the two airlines merged, Conde’s programs were combined into a new AAdvantage account with all miles, status and upgrades. But last month, he was contacted by American Airlines’ “corporate security” department and notified that he had been expelled from not one, but both programs, with virtually no recourse for appeal.
Continue reading…

US Airways rescues boy in a snowstorm

James Meickle, a 14-year-old boy on his first flight alone, found himself marooned in Albany, N.Y., on his return trip home from Lake Placid, N.Y., recently.

How he made it back to his mom, Taaron Meickle, and his family in Reston, Va., goes a long way towards countering a struggling airline industry’s reputation.
Continue reading…

He wishes he hadn’t said “yes” to US Airways

When US Airways overbooked Peter Rhoades’ flight from St. Thomas to Philadelphia, it asked for volunteers to take the next flight and receive denied-boarding compensation.

Rhoades, who was traveling with his family, carefully considered the carrier’s offer. He’d give up his seats, take a later flight to Charlotte, spend the night at a hotel, and the airline would throw in meal vouchers for the inconvenience. The next morning, the family would catch a flight to their final destination, Boston.
Continue reading…

Pull up a chair, grab some popcorn and watch this merger drama unfold

What can you do when a high-profile airline merger foils your travel plans and forces you to buy a last-minute airline ticket?

If you said, “Write the Great American Novel,” or “Laugh it off,” then meet Salim Bhabhrawala, today’s contestant who finds himself in the trenches of consumer advocacy.

Standard disclaimers: live case, missing details, but high entertainment value. And, let’s face it, isn’t that why you tune in every day?
Continue reading…