upgrade

Cruise ships are getting a big upgrade

Cruise ships have long lagged behind the rest of the travel industry when it comes to technology. Wi-Fi connections have traditionally been painfully slow, and the only noteworthy technology investment cruise lines made usually involved systems designed to make it easier to pay for optional items like spa treatments, dinners and trips to the onboard casino. Continue reading…


A ‘free’ upgrade for just $100? Thanks, Hertz!

As the director of sales for a biotechnology company, Pankaj Sinha travels frequently.

He landed in Phoenix on the evening of September 24 and headed to the Hertz rental car counter, where his company had reserved a compact car for him. The agent told Sinha that they were out of compact cars, but because his company booked so many of their vehicles, he was going to give Sinha an SUV to drive instead.

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No “comfort” seat on TAM — and no refund

Chris Parypa Photography / Shutterstock.com
Chris Parypa Photography / Shutterstock.com
Nathan Pearson and his son are bumped into two uncomfortable airline seats on a 10-hour flight from Brazil back to the United States. And now the upgrade fee they paid is missing in action. Will they ever see that money again?

Question: I recently flew from Sao Paolo to New York on TAM with my son. We had purchased “comfort seats” for this flight, for $75 each, and were assigned seats 27C and 27A. When we boarded the flight, we found that these seats had been double booked, and other passengers were already in those seats, with valid tickets.

There were no other comfort seats available, although both business and first class were mostly empty.

Following very long discussions with a flight attendant, we were informed that we were to accept “regular” coach seats far back in the plane, and that we would receive a refund for the $150 we paid for the comfort seats.
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