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No “comfort” seat on TAM — and no refund

Nathan Pearson and his son are bumped into two uncomfortable airline seats on a 10-hour flight from Brazil back to the United States. And now the upgrade fee they paid is missing in action. Will they ever see that money again?

Help! My cruise is gone and so is my upgrade

Here's an interesting question raised by what is probably an unsolvable problem: When your cruise is nonrefundable, what happens to the upgrade you purchased?

3 tips for handling upgrade guilt

Do you suffer from upgrade guilt when you fly in first class? You probably do -- and if you don’t, you should.

Worst upgrade ever — how about a refund?

It's a six-hour flight from Honolulu to Phoenix, so when a US Airways agent offered Blair Fell an upgrade to first class for just $350, he jumped at the opportunity.

Do you trust GPS directions?

If you have a driver’s license, chances are that you also have an amusing story about GPS directions. Here's mine.

Air France offered us an upgrade — then it didn’t

Brian Lee and Alisha Singh were looking forward to their Air France flight the same way all of us used to anticipate flying, and a few of us still do.

Are airlines moving the loyalty program goalposts?

Every week or so I get a complaint about the elusive nature of loyalty programs.