upgrade

No “comfort” seat on TAM — and no refund

Chris Parypa Photography / Shutterstock.com
Chris Parypa Photography / Shutterstock.com
Nathan Pearson and his son are bumped into two uncomfortable airline seats on a 10-hour flight from Brazil back to the United States. And now the upgrade fee they paid is missing in action. Will they ever see that money again?

Question: I recently flew from Sao Paolo to New York on TAM with my son. We had purchased “comfort seats” for this flight, for $75 each, and were assigned seats 27C and 27A. When we boarded the flight, we found that these seats had been double booked, and other passengers were already in those seats, with valid tickets.

There were no other comfort seats available, although both business and first class were mostly empty.

Following very long discussions with a flight attendant, we were informed that we were to accept “regular” coach seats far back in the plane, and that we would receive a refund for the $150 we paid for the comfort seats.
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Help! My cruise is gone and so is my upgrade

Joesayhello/Shutterstock
Joesayhello/Shutterstock

Here’s an interesting question raised by what is probably an unsolvable case: When your cruise is nonrefundable, what happens to the upgrade you purchased?

That’s the problem faced by Stan Krehbiel, who booked a cruise tour through luxury tour operator Tauck earlier this year. He didn’t purchase the optional cruise protection, a decision he now regrets.

A few days before his vacation, he began feeling sick. He visited his cardiologist, who delivered some bad news.
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