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12 travel Twitter personalities you should follow in 2012

Two airline-related microbloggers, @Heather Poole and @Airfarewatchdog, lead the pack of your 12 favorite Twitter accounts for 2012.

Please vote for your favorite Twitter personality

Here you go! These are the finalists for your favorite Twitter personality of 2012 list.

I appreciate your help in

Please nominate your favorite travel Twitter personality of 2012

Who's worth following on Twitter?

“It’s extremely difficult to craft the right response to avoid ending up in the fray”

Let's turn the tables and take a look at customer service from the other side. I recently received a request for help from the unlikeliest of places: the general counsel for a fast-food chain. She wanted to know how to handle the increasing number of complaints that were emerging through social media.

7 secrets for boosting your online power

Got a travel problem? Just tweet about your troubles, and the airline, car rental company or hotel will fix it. At least that’s the conventional wisdom. And while it’s true that travel companies are spending a lot of time online listening to their customers, they’re not necessarily paying attention to all of us.

10 twitter users worth following in 2010

A few days ago, I published a short list of 10 blogs you should bookmark this year. But what about Twitter users?

6 ways to leverage social media for a better vacation

Before the latest social media revolution, Jessica Gottlieb would have probably watched helplessly when her kids, Jane and Alexander, were trapped on the tarmac, waiting for their Virgin America flight to take off. But that’s so 2008.