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Where’s my replacement TV from Wal-Mart?

Latonya Holloway's TV stopped working. Good thing she bought the extended warranty from Wal-Mart. Or is it?

How to fix any customer service problem yourself

The most satisfying cases I handle as a consumer advocate aren't the ones where I step in to save the day. It's the times when you, the consumers, fix a problem without any outside help.

They canceled my favorite cable networks — do they owe me?

When Rogers Cable removes two of Ed Kurys's favorite channels from his cable package, he believes the company is violating his contract. But is it?

Don’t be fooled by fake electronics: 5 tips

Ever had a "duh!" moment that you regretted for years to come?

What makes you happiest? Your TV — and here’s why

Jessica Beeman paid $779 for her 50-inch TV, a purchase she was pleased with, until one day "it just stopped" working. And then she wasn't.

The mystery of the reappearing $400 cancellation fee

Matt Solum is facing a $400 cancellation fee for a DirecTV package he doesn't want, and believes he shouldn't have to pay for. Is there any way to get it removed?

Guess who’s shilling for the TSA

Wanna insult a reporter? There’s no easier way than accusing him or her of being a shill for the other […]

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