The most satisfying cases I handle as a consumer advocate aren’t the ones where I step in to save the day. It’s the times when you, the consumers, fix a problem without any outside help.
In other words, it’s when the system works.
Take what happened to Stacey Larsen’s subscription-TV service. She signed up last December, only to discover that it didn’t work as advertised. Her TV was plagued by numerous technical glitches that often made it impossible to watch the programs she wanted.
“We have had technician visits on Dec. 24 and 28, January 12, March 13 and May 21,” she explained. “We have had three sets of equipment swapped out over a six-month period and are still having a problem.”