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Will the Travelocity-Expedia deal be good for travelers?

Depending on whom you talk to, Travelocity’s unexpected announcement last month that it has reached a strategic marketing agreement with longtime rival Expedia will either create a dominant new Internet travel agency, give consumers access to more hotel choices or raise prices.

The 6 best online travel agencies of 2013

In this year’s best online travel agency category, it was yet another close vote. Travelocity and Kayak were tied until […]

A Travelocity typo triggers ethics crisis

The total price for a three-night Bahamas cruise package came to $2,058 on Travelocity. But that was before John Zimmerman applied a $1,000 rebate offered for a mid-level cabin through the online agency.

Who’s responsible for this codeshare confusion?

In a world of airline code-sharing and outsourced call centers, who takes ultimate responsibility when something goes wrong with your flight?

Travelocity promised me a refund — did it do enough?

Thank goodness for the new 24-hour rule. That’s what Joan Weiner thought when she booked an airline ticket from Philadelphia […]

On travel sites, the pre-checked box checks out

The pre-checked box, a clever technique that travel companies use to extract a few dollars more from customers booking their trips online, may be checking out.

The Travel Troubleshooter: Am I stuck with this $378 phone bill?

Jeffrey Grim can't make a connection in Brussels because of an error made by his online travel agency. In order to fix the problem, he racks up $378 in phone bills. Should the company cover his expenses?
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