As she paged through Viking River Cruises’ glossy brochure one recent afternoon, Diane Moskal noticed a new way to save money: If she booked the Waterways of the Tsars itinerary sailing from Moscow to St. Petersburg with something called an e-check, the cruise line promised to knock $100 off the fare.
As Ralph Santopietro sees it, Delta Air Lines had him over a barrel when he tried to change the dates on a flight from Myrtle Beach, S.C., to Hartford, Conn.
Ground transfers are supposedly included in Robert Brown's Viking River Cruise. But he supposes wrong, and now he's being asked to pay extra for them. Is that right?
Why can’t you change the name on your airline ticket?
When Michelle Rothstein tries to arrange a special side-trip for her husband before a Seine river cruise, their company nixes the idea. It insists the family arrive when everyone else does -- no exceptions. What's more, it won't communicate with their travel agent. Can't it bend a little rule?