On the second afternoon of his two-day rental, the vehicle broke down.
“We tried to engage the reverse gear to get back to the correct path; the car simply stopped moving,” he remembers. “After that we immediately called Super Car Rentals, and they sent us a third-party towing truck to take care of the car.”
That’s when the trouble really started. The tow truck driver handed him a bill for $400, which he refused to pay, since he hadn’t dispatched the truck, and he considered it to be the car rental company’s responsibility.
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