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What can a broken toilet teach you about customer service?

When Tanya Fernandez checked into room 323 at the Microtel Inn & Suites in Colorado Springs, Colo., recently, she was […]

Can this trip be saved? Slipped and fell at a luxury resort — how about a refund?

The Langham Huntington, Pasadena is billed as a five-diamond "iconic landmark hotel" at the base of the San Gabriel Mountains in Southern California. You can't get a room next weekend for less than $200 a night.

You call that a perk? The truth about airline buddy passes

As anyone with a pulse knows by now, a passenger flying on a so-called "buddy pass" is suing JetBlue for forcing him to spend most of a flight on the toilet. The JetBlue spin machine is just getting warmed up (I note some pro-blue comments on our sister blog, Tripso that appear to be the work of bluewashers). But there's a lot more to this story.